Good hair days start with a Good Wash Day.
Having started embracing my curls in early Spring 2020 I went down a rabbit hole of shampoos and conditioners and stylers and gels and cationic surfactants and polyquats and techniques. (I know, I need to get a new profile picture!).
Early on, my research led me to swapping out my usual bathroom towels for a more hair-friendly option. I tried T-shirts, a well-known concept in the curly community, but found them awkward to use: I avoided microfibre altogether on environmental grounds. I wanted a jersey cotton T-shirt towel, big enough to wrap my hair in, made in the UK and ethically sourced. I couldn’t find such an item so I created one.
Products have come and gone but my towel? It’s a keeper.
Since starting my business I have learned that this type of towel is better for ALL hair types. Because it’s so soft and gentle it is also helping people experiencing hair loss, and those recovering from chemotherapy.
All my fabrics are certified by the worldwide leading textile processing standard for organic fibres. Certification criteria includes labour conditions and ecological and social factors, and it covers the entire supply chain.
In a similar vein, I've also spent a long time sourcing environmentally friendly packaging materials from other small independent businesses, where possible. Being a natural minimalist my intention is to keep packaging to a minimum, but as with all things it's a balancing act: I want my products to arrive safely, and to have a bit of a wow factor.
Talking of packaging ... when I receive your order I will personally wrap and pack your towel(s) at my kitchen table before taking them to Nisha and Raj who run my local Post Office.
To say that a fantastic customer experience is important to me is an understatement! If there is anything you wish to discuss please do get in touch.
All orders are sent via Royal Mail First Class post (unless expedited shipping is selected), and the below shipping times are an approximation based on Royal Mail’s website:
United Kingdom: 1 to 2 business days
Europe: 3 to 12 business days
North America: 1 to 4 weeks
Rest of World: 2 to 6 weeks
Items are usually posted within 2 working days but if you would like guaranteed next day delivery please select that option at check-out. (Whilst Royal Mail 1st class should take one working day this is not guaranteed and in my experience this service sometimes takes two working days).
Items are shipped from the UK. International buyers are responsible for any customs duties and taxes.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
21 Western Road, Chandler's Ford, Eastleigh, Hampshire, SO53 5DG, GB
As a small, founder-run business customer satisfaction is hugely important to me, so if there is anything you would like to discuss regarding your order please do get in touch.
Please let me know if you would like to return or exchange your item, preferably within 14 days of receipt. The item should be in perfect condition, and upon receipt and inspection I will authorise a full refund. Please note that buyers are responsible for return shipping.
In the unlikely event that your item arrives damaged please contact me immediately. In this instance I will reimburse return postage charges and issue a full refund.
I recommend that any returned items are sent using a tracked service because we cannot issue refunds for items that do not reach us.
All returns and refunds will be processed within three working days.
Please see notonthehighstreet.com's terms & conditions.