elimonks

Any claims for damaged items must be submitted in writing within 24 hours of the (tracked) goods being delivered, any claims after this time may not be considered.

The majority of items will be sent via DPD, We suggest that your delivery address is a location where someone will be able to sign for your item during normal business hours. We cannot be held liable for items returned to us due to you not being at home or the address when delivery is attempted. if you request that your item is 'left in a safe place' we cannot accept liability if your item is lost, stolen or damaged as you (the customer) have requested that the item be left unattended and unsigned for. We are equally not liable for late deliveries made if you (the customer) have requested that the item is delivered to an alternative address or delivered at a later date than the date the we have requested the item be delivered. Deliveries can arrive between 7am and 9pm.

We reserve the right to charge the customer for re-delivery of item/s where goods have been returned to us due to the customer not being available to receive the item, the minimum charge including administration fee will be £12.50 + vat.