duncan stewart | storefront | notonthehighstreet.com
Originally set up by Duncan Stewart, the business is now run by his sons Andrew and Fraser

Duncan Stewart Textiles

A family run business based in West Sussex personalising beautiful products for the whole family.

Hello and welcome to Duncan Stewart. We are a small family-run business based in beautiful West Sussex. Set up in 1978 by Duncan Stewart, the business is now the passion of his sons Fraser and Andrew who take great pride in the business that their father created from his spare room all those years ago! Things have now changed somewhat and we have a small, dedicated team of skilled "in house" embroidery craftspeople in our workshop.

Since the early days of Duncan Stewart, we have greatly increased the range of products that we embroider. From 100% cotton towels to canvas holdalls, there is something from Duncan Stewart suitable for the whole family.

Personalised Bathrobes & Dressing GownsPersonalised Towels in a variety of sizes and coloursPersonalised Snuggle Blankets for the whole family
Personalised
Premium Textiles

How does it happen?

Letting you know how your order will be prepared

All orders are received by our team at our Sussex workshop. Orders are processed into our internal system and the stock is picked ready to be embroidered by our production team. We make up all artwork for each order as it comes in. Once the artwork is completed, the item you've chosen is personalised using our embroidery machines. After the embroidery process, we have a quality control station where we check the orders before they are packaged and shipped.

We pride ourself and our team on ensuring orders are produced to the highest standard however we admit sometimes we can make a mistake so please do let us know and we will happily resolve with a replacement or refund for you.

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Reviews

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    "Lovely bag. Perfect size for weekend getaways. Colour and personalised design as described."
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    "This is the second blanket I have purchased from this company as they are so lovely and getting them personalised is just perfect."
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    "My daughter is delighted with the bathrobe and the company who make it were also very helpful."
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    "Lovely Great quality and quick service despite being personalised"
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Delivery

We aim to work towards the advertised delivery date, however if you need an item by a specific date that is within 10 days of ordering please consider using our express courier option. This is a tracked, signed service so please select a delivery address where your order can be signed for.

Main courier partners:

Royal Mail (Standard shipping/ free delivery orders under 2 kilograms) Delivery confirmation service

Parcelforce (express or standard post/free delivery of orders weighing more then 2 kilograms): Tracked, signed service

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Duncan Stewart Textiles, Aztex House, Ivy Arch Road, Worthing, West Sussex, BN14 8BX, GB

Terms and Conditions

We work to the Terms & Conditions of sale provided by Not On the High Street. Link to these are found below, but the basic outline is

1. We cannot guarantee to be able to cancel, edit or amend an order that is personalised/ customised or ordered to have embroidery on it once it has been accepted as we could have already started the embroidery/ personalisation process

2. Returns on personalised goods are not available unless the product has a fault or the embroidery is incorrectly completed

3. We need proof of fault in products, an image is ideal, so that we can process a resolution

4. Please contact us prior to returning an item, for us to confirm the return will be accepted

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Please see notonthehighstreet.com's terms & conditions.

Registered VAT No.: 768990358