A family run business based in West Sussex personalising beautiful products for the whole family.
Hello and welcome to Duncan Stewart. We are a small family-run business based in beautiful West Sussex. Set up in 1978 by Duncan Stewart, the business is now the passion of his sons Fraser and Andrew who take great pride in the business that their father created from his spare room all those years ago! Things have now changed somewhat and we have a small, dedicated team of skilled "in house" embroidery craftspeople in our workshop.
Since the early days of Duncan Stewart, we have greatly increased the range of products that we embroider. From 100% cotton towels to canvas holdalls, there is something from Duncan Stewart suitable for the whole family.
Letting you know how your order will be prepared
All orders are received by our team at our Sussex workshop. Orders are processed into our internal system and the stock is picked ready to be embroidered by our production team. We process the orders in our artwork software. Once the artwork is ready, the item you've chosen is personalised using our embroidery machines. After the embroidery process, we have a quality control station where we check the orders before they are packaged and shipped.
We pride ourself and our team on ensuring orders are produced to the highest standard however we admit sometimes we can make a mistake so please do let us know and we will happily resolve with a replacement or refund for you.
We aim to work towards the advertised delivery date, however if you need an item by a specific date that is within 10 days of ordering please consider using our express courier option. This will ensure your parcel is tracked and if any issues it is much easier to get a quicker response/solution for you.
Main courier partners:
Royal Mail - our main courier partner.
Parcelforce - For larger orders or when operations require, we may send with Parcelforce.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Duncan Stewart Textiles, Aztex House, Ivy Arch Road, Worthing, West Sussex, BN14 8BX, GB
We work to the Terms & Conditions of sale provided by Not On the High Street. Link to these are found below, but the basic outline is
1. We cannot guarantee to be able to cancel, edit or amend an order that is personalised/ customised or ordered to have embroidery on it once it has been accepted as we could have already started the embroidery/ personalisation process.
2. Returns on personalised goods are not available unless the product has a fault or the embroidery is incorrectly completed. All items with personalised/embroidered orders are made to order.
3. We need proof of fault in products, an image is ideal, so that we can process a resolution
4. Please contact us prior to returning an item, for us to confirm the return will be accepted
Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: 768990358