altered chic | storefront | notonthehighstreet.com
We put together all our products in our Derbyshire studio

Our Story

Colourful products, made in Derbyshire, to make your home and life that little bit extra special.

Our story began in the summer of 2009, when us – that’s me, Lisa, and my partner John, opened Altered Chic.

I have always enjoyed making gifts for family and friends, and John persuaded me to take my passion a step further and share my creations at a small local craft fair in Bakewell, Derbyshire.

After receiving some amazing feedback from customers, we knew the next step was to share our products with a wider audience. We launched our shop on Notonthehighstreet which contained a selection of products, many of which we still sell today - albeit with a few changes here and there!

At this time, we were both still in full-time employment, splitting our time between our jobs and the business, which was starting to become a larger feature in both of our lives. In 2011, I left my day job to work exclusively on Altered Chic.

In January 2014 after another successful albeit exceptionally busy Christmas period, we decided that the house was getting a little too full and we moved to The Clocktower which is only a few minutes away from our home.

Personalised 48mm Birthday RibbonPersonalised New Baby Wooden Tiles CardBlue Star Wooden Bunting
Altered Chic - Personalised Gifts

Over the next couple of years, my sister Claire joined the business and following a brief stint in the world of teaching, John took the decision to become self-employed too. He now splits his time between his own web development ventures and working with me to develop the business and get his hands dirty when it’s busy. As it often is!

Our team was made complete with the addition of our two little helpers - our daughters Layla and Emilia.

We continue to hand-cut, hand-paint and put together our colourful selection of products with love and care – just as we always have done - in our Derbyshire studio. We believe that our homes are a special place and that everything in them should be special too.

2020 brings our 10 year anniversary of being a Notonthehighstreet partner and we can't wait to see what it brings!

Please feel free to browse through our collection and contact us with any questions you may have.

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Reviews

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    "Have used this company a number of times for personalised ribbon. Excellent quality ribbon and very quick delivery! Thank you"
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    "Really nice product, good quality, arrived quickly, loved it!"
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    "Lovely card and so individual, my grandson loved it"
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    "Such a great idea and a lovely quality ribbon. A nice little extra touch for wrapping a wedding present for my daughter and new son-in-law!! They loved it and will be keeping it along with all their wedding memorabilia!"
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Delivery

Deliveries

Please check individual items for an accurate delivery time. Please allow extra time for delivery during busy periods such as Christmas.

Most orders are sent via Royal Mail with the exception of some larger items.

Any items which incur a delivery charge are clearly identified on the product page. Any charges are in accordance with the item's size and weight.

Estimated dispatch times are clearly stated on the individual product pages.

Please see notonthehighstreet.com's delivery policy below.

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Unit 33, The Clocktower Business Centre, Works Road, Staveley, Chesterfield, Derbyshire, S43 2PE, GB

Terms and Conditions

Terms and Conditions

By placing an order with us you are deemed as having read, understood and agreed to our terms and conditions and returns policy.

Completion of Orders:

Orders are usually dispatched next working day, with the exception of personalised items which are made to order and will be dispatched within 10 working days. We always try to dispatch all orders as soon as we can but please be aware that during busy periods, some orders may be delayed.

Personalised Items:

If an item is personalised in any form, such as with a name, message or date, order CANNOT be cancelled after 24 hours from placing the order. No refunds will be given after this time.

Please use the 'contact the seller' option before ordering if you are unsure about colour choice or layout.

Only personalised items which have been produced not to the customer's order will be exchanged or refunded. Please check spelling of messages carefully before placing your order.

Variations:

Please be aware that colours may differ slightly to that shown on your screen. Please contact us if you would like a colour chart for exact paint shades.

Due to the handmade nature of all our products, there may be slight variations in design.

All sizes quoted are approximate.

Delivery:

Most of our items are send via Royal Mail Second Class post with the exception of some larger items.

Items are well packaged with good quality bubblewrap or polysterene. We try to use recycled packaging where possible.

Returns:

Customers are responsible for return postage costs unless the item is faulty.

If you have any questions please contact us, we will be happy to help.

Please see notonthehighstreet.com's terms and conditions below.

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Please see notonthehighstreet.com's terms & conditions.

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