We specialise in witty combinations of plants & edibles that make the ideal gift for all occasions.
We stay true to our founders statement and belief that:
"The perfect gift should be beautifully presented and contain something for instant gratification as well as a relevant living element for future enjoyment"
** Winners of Notonthehighstreet.com "Product of the Year - Christening Gifts" 2016 at the #MakeAwards **
** Winners of Notonthehighstreet.com "Best Customer Service" 2015 at the #MakeAwards **
** Winners of Notonthehighstreet.com "Gift of the Year" 2014 #MakeAwards **
All of our gifts are beautifully hand packed on the day of dispatch to ensure they arrive looking as beautiful as they did when they left us.
Our famous wooden crates will ensure the recipient is delighted even before their gift is opened.
We have lots of gifts for all manor of gift giving occasions from birthdays, christenings wedding gifts, retirement gifts to corporate gifts, all however will continue to delight for many years to come.
Delivery is made by DPD for our live plants and Tracked Next Day service between 8:30am-7pm on the day of your choice. We recommend that a local mobile number is provided with the order so that delivery notifications can be sent.
If there is no one to sign for the parcel, the driver may attempt to either leave it safe or with a neighbour. Please bear in mind this is at the driver's discretion and it is not always possible to leave an attempted delivery card in blocks of flats. We do our best to inform customers as soon as possible about unsuccessful deliveries.
Please note that delivery to Scottish Highlands, N. Ireland and UK Islands normally takes 2 working days however this is not guaranteed as it could be subject to delays.
Seed boxes are delivered by Royal Mail on a 48h delivery service if free option is used. Although the majority will arrive within 2 working days, this is not a guaranteed service.
Please note that Royal Mail will not accept claims for missing parcels until 15 days after posting. We may, at our absolute discretion, replace items in advance of this date but are not obliged to.
By 12PM DPD delivery service within UK Mainland and By 1PM Royal Mail service to the UK is available at extra charge, please upgrade here: http://tinyurl.com/ggpost1
We also offer a fully tracked delivery service throughout Europe when plants are dormant. Product availability will vary as we need to ensure the plants will survive the journey and arrive as beautifully as they left us. Overseas orders arrive within 2 to 5 day dependent on destination.
Please see notonthehighstreet.com'sdelivery policy.
Please see notonthehighstreet.com'sreturns policy.
Vitis House, 50 Dickens Street, Battersea, London, SW8 3EQ, GB
In the unlikely event that a product is damaged in delivery, fails to arrive or is the wrong item, please contact us to let us know of the problem as soon as possible so that we can arrange to re-send on the next available delivery date or issue a refund. We will advise you on whether you are eligible for a refund or replacement.
If for any reason you are not happy with your order, please contact us. We aim to resolve any complaint within 1 working day. Please note that we may ask you to take a photograph of the product to help us establish the problem and correct any future problems. Should it be necessary, we will then advise you on how to return your item.
Because plants are perishable, we need to be informed of any problem with your order within two days of delivery to give us the best chance of resolving the issue. We will, at our discretion, consider issues raised after two days, but reserve the right to refuse a refund or replacement.
Refunds cannot be given for plants/trees that have died quickly, unless we understand there to be a genuine problem. It is important that plants and trees are cared for correctly - Putting them by heat sources or draughts, or failing to change the water may damage them. We include instructions with all our products.
Emails and calls are answered during business hours (Monday - Friday 9am - 5pm).
Personalisation is done once an order is accepted regardless of delivery date so it is important that you double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and is correctly spelt.
CANCELLING PERSONALISED PRODUCTS:
If you wish to cancel your order and it has not been accepted, please contact us immediately so that we can decline the order.
Once an order has been accepted but not dispatched, we can refund you minus the personalisation costs. If you'd like to have the personalisation part of the product, we will also deduct the postage costs.
If there is a problem with the personalisation, please let us know straight away.
We will reprint and resend the item free of charge. Please note that refunds cannot be given if personalisation is mis-spelt as a result of your own action.
It is not our policy to offer both a refund and a replacement.
Please see notonthehighstreet.com'sterms & conditions.