Mille Saisons | Storefront | notonthehighstreet.com
Header with logo in center and two modelled product shots of a scrunchie and eye mask

About Mille Saisons

Mille Saisons is dedicated to bringing you thoughfully designed and carefully made silk accessories

At Mille Saisons we are passionate about silk and only use Grade A Mulberry silk to create our accessories. All our silk accessories are carefully made in small batches in Britain and include silk scrunchies, hair bows, headbands and eye masks in a beautiful range of colours. Silk is soft and gentle on the skin making it the perfect upgrade your accessories deserve.

Mille Saisons believes in creating beautiful silk pieces that will last but won’t break the bank. Mille Saisons is always pushing the boundaries of silk products and creating new and versatile products such as a hair bow which can be worn in three different ways and the first silk reusable ‘cotton pads.

Jo Norton launched Mille Saisons in 2016 after studying Fashion at Kingston University, inspired after her father’s death to create something positive in her life that would allow her to also work around her sleep disorder. Jo is proud and happy to be supported by the Prince's Trust and is a Young Ambassador for the Trust.

close up of hand sewn finishing a dark grey silk hair bowBeth is wearing a pink silk scrunchie in her ponytail facing away from the cameraHeadshot of Jo holding pink peonies over her lower face with a pink silk scrunchie in her ponytail

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Delivery

Estimated shipping times

United Kingdom: 1-2 business days

North America: 1-4 weeks

Europe: 3-12 business days

Australia, New Zealand and Oceania: 2-6 weeks

Items are usually posted within 1-5 working days unless your item needs to be made to order. As we are based in the UK, all goods are shipped from the United Kingdom and therefore orders made from countries outside of the U.K and E.U may be subject to further duties and import costs. Mille Saisons is not liable for the costs and they must be covered by the customer.

Shipping estimates for abroad are based on time frames given by Royal Mail and on your package entering your country. Please be aware that parcels may take longer to be processed through customs.

If you need an item faster, we are always happy to organise a faster courier service. Please send me a message to organise this.

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

9 Fern Place, 2 Alice Court, Burgess Hill, West Sussex, RH15 9ET, GB

Terms and Conditions

Delivery of Goods

We aim to dispatch your item as quickly as possible and this will usually be within 1-5 working days subject to payment clearance, address verification and availability of items. In these cases, we reserve the right to delay the dispatch of an order but we will contact you if we must delay the dispatch beyond our usual dispatch time frame.

As we are based in the UK, all goods are shipped from the United Kingdom, therefore orders made from countries outside of the U.K and E.U may be subject to further duties and import costs. Mille Saisons is not liable for the costs and they must be covered by the customer.

Returns and exchanges

We hope you love your items. However, if you wish, you may return your item to us. Please let us know within 14 days of delivery if you would like a refund. You then have another 14 days to return the item to us in perfect, unworn condition for a refund or exchange. If you wish to return or exchange an item, please message us. We will then authorise your return. Unfortunately, custom orders are not eligible for returns or exchanges.

The item is your responsibility until it reaches us. If the item is damaged, we will also refund you for the return postage we have checked the items and are provided with a postage receipt. Goods are faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. We recommend you send your item back using a recorded delivery service as Mille Saisons cannot offer refunds for items that do not reach us. Please also mark returns from outside of the UK on the package as a returned item as customs charges incurred from failure to do this will be deducted from the refund value.

Please send returns to

Mille Saisons

9 Fern Place

2 Alice Court

Burgess Hill

West Sussex

RH15 9ET

Refunds and exchanges will be processed within 14 days.

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Please see notonthehighstreet.com's terms & conditions.