Many of the items I sell are handmade and individual which means there may be slight variations from the photo shown. This is particularly so for vintage lockets. If it is important to you to have an exact match please contact me for photos of the item to be posted prior to delivery.

Delivery: goods are dispatched same or next working day. If goods are not in stock I will contact you and let you know when you can expect delivery. Goods are sent Royal Mail or courier depending on the item. If you change your mind you can return or exchange goods within 28 days of purchase for a refund on the goods as long as both the packaging and the goods themselves remain intact and you notify me in writing or by email as soon as possible.Returned goods are at the customers’ expense. Your rights to return goods are protected under the EU Distance Selling Directive.

Please ask for proof of postage from the post office for your returned item as I cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty in which case you are entitled to a full refund or replacement.

When returns are received a refund will be made via SECPay, notonthehighstreet.com's online payment facility.