Hurleyburley | Storefront | notonthehighstreet.com
Hurleyburley Diamond Personalised Initial Necklace

About us - Hurleyburley

The go to company for heartfelt and unique personalised gifts, made with love from precious metals and treasured forever.

Hurleyburley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.

Started nine years ago by us, Sue Buckland and Pippa Currey following the start of school for our youngest children. Trained silversmith’s, we set out to create wearable, forever pieces inscribed with love and wisdom.

As busy Mum’s we know how important it is to be able to source the perfect gift with just the right sentiment in beautiful materials that will bring delight to the recipient.

Hurleyburley has become the ‘go to’ company for gift purchasing and we have a loyal returning customer base who depend upon our gorgeous jewellery, speedy delivery and excellent customer service, nothing is too much trouble!

Our gorgeous wearable pieces made in the UK from sterling silver and gold, personalised by our in house engraving team and finished with stunning semi precious stones and pearls are truly bespoke and special.

Founder - PippaFounder - SueFounders Pippa & Sue

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Reviews

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    "Absolutely stunning bracelet, I wanted something beautiful and unique for my sisters' 40th birthdays and this was perfect, even more stunning when it arrived than it looked in the photo and beautifully gift wrapped - just perfect"
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    "Gorgeous and high quality. Purchased as a gift, and if it hadn't been for personalisation would have been tempted to keep it for myself!!"
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    "A beautifully feminine bracelet, if this was bought for me I'd love wearing it. When I ordered the product I misunderstood the ordering process for the personal engraving, I received a phone call from the company to clarify and the engraving is perfect, wonderful customer service."
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    "Extremely happy with this purchase. Asked for some very non-standard customisation I didn't for a second expect could be done, but it ended up being exactly as I'd pictured. Couldn't recommend highly enough."
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Delivery

Our standard delivery service is free and orders are sent using Royal mail 1st class post.

This service by Royal Mail has a delivery estimate of 1-2 working days, this however is a guideline and is not a guaranteed timeframe.

Express Next Day Service - is via Royal Mail and is a signed for tracked service.

European Delivery - is via Royal Mail and is a tracked service taking 5 - 7 days depending on the destination country.

Worldwide Delivery - is via Royal Mail International and is a tracked service taking 10 - 14 days depending on the destination country.

Import Duties and Customs:

When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

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Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Front Unit, London House, 42 Upper Richmond Road West, East Sheen, London, SW14 8DD, GB

Terms and Conditions

We aim to dispatch orders on the same working day. Orders received after 3pm will be dispatched the following working day.

WHAT IS YOUR RETURNS POLICY?

We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. If a personalised item is unsuitable we will happily work with you to try and resolve the problem by modifying the item.

We cannot accept refunds or exchanges on earrings for hygiene reasons.

We offer a years guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather or waxed cotton. Please note the special care instructions issued with your purchase.

HOW DO I RETURN GOODS?

The dispatch note received with your order has a return address label for your use.

Please include the following information

1 Your order number

2 Ordering customer name, if different to your own

3 Email and telephone contact details

4 Details of the company your order was originally placed with

Please contact us to return the order using a free returns label that can be downloaded.

Please include a note of your order number and request.

Please make sure you obtain a proof of posting certificate for your own peace of mind.

We will always refund return postage costs where items are faulty.

Address for returns if are not able to Print free returns label:

Returns Department, Hurleyburley Ltd, Front Unit London House, 42 Upper Richmond Road West, London SW14 8DD

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Registered VAT No.: GB208982481