Welcome to the world of Dartmoor Ceramics, where craftsmanship meets creativity! Ceramic that are Hand produced not mass produced.
At Dartmoor Ceramics we take pride in handcrafting pottery pieces right here in the heart of Great Britain. We're not just about ceramics; we're about infusing happiness and fabulousness into every piece we create. Dartmoor Ceramics’ approach revolves around the unique charm of small batch production, ensuring that each item is meticulously handmade. We're driven by an unwavering commitment to ethics and sustainability, crafting our ceramics with love and care to align with our planet-friendly values.
Our ceramics are more than just beautiful objects; they are thoughtfully designed and produced to stand the test of time. When you choose Dartmoor Ceramics, you're not only supporting a conscious lifestyle, you’re supporting a small, British business who utilise traditional methods. Our ceramics are made from British clay, and as part of our dedication to sustainability, we prioritise eco-conscious practices at every stage of production.
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Ceramics are heavy and fragile. We pack all of our work with care and send via Royal Mail second class recorded delivery as standard, this service usually takes 2 to 4 working days. Please allow up to 3 working days for your packages to be dispatched. We are a small team working as fast as possible to get your package safely to you. Orders over 2kg are sent via courier. This service may take longer, from dispatch your order should be with you in 3 to 5 working days. For orders that have not arrived within these time scales please check tracking information in case of a missed delivery.
If the parcel is returned to us due to an incomplete or incorrect address, you will have to repay the postage cost if you would like us to resend. Please see our Terms Info.
If no one is in when the parcel arrives, Royal Mail will take it to the nearest postal unit. You must go to the local office with the tracking code we provided in your dispatch confirmation and ask for the package. Parcels are usually kept at the post office for 2 weeks before being returned. If your parcel is returned to us we can repost and would require you to pay for the additional postage. PLEASE NOTE: if any items, that include a living plant are returned to us you may have to purchase a new plant in addition to postage cost.
Please ensure you obtain proof of postage. Refunds will be less our postage and packaging costs of £4 standard delivery, as well as the cost of anything perishable such as an air plant. We are only able to refund items that arrive back to us safely. Please see our terms for more information.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Unit C6, Torlands Court, Yelverton Business Park, Devon, PL20 7PY, GB
PLEASE READ IN REGARDS TO AIR PLANTS: We take great care to ensure our air plants leave us in top condition. Unfortunately, due to the perishable nature of air plants we will only be able to exchange or refund if the plant arrives damaged. Please notify us immediately if the plant has been damaged in transit, including images. The air plants can have natural browning on them which is not a sign of poor health. It is up to you to care for your air plant, but no need to worry, we provide all the necessary information about your air plant's nature and specific care on our Habulous website blog which is also provided on a leaflet in the package.
RETURNS: When returning items we would advise you to ask for proof of postage. All items must be packaged carefully to ensure the protection of the piece/s. Returns are at your expense, we would suggest following the packing instructions above. Visit your preferred courier site/Royal Mail for details on how to send back to us. Our returns address is: Habulous ,C6, Yelverton Business Park, Yelverton, Devon, PL20 7PY
Incorrect, damaged or faulty items are fully exchangable and items we are unable to exchange we will refund accordingly. Please allow 3-5 days following confirmation of receipt for refunds to appear back on your card. Refunds will be confirmed by email on receipt of the return and processed within a period of no more than 14 days. None of the above conditions affect your statutory rights. We only accept returns within 14 days of your package's delivery. CHRISTMAS RETURNS MUST BE WITH US NO LATER THAN JANUARY 7TH 2024 - AIR PLANTS CANNOT BE RETURNED.
PLEASE NOTE: If you either place an order with the incorrect delivery address or your order is not collected, you can opt to refund or redeliver. Refunds will be less our delivery charge and redelivery will need to be repaid via our postage listing. We are a small business so we can't afford to repay postage costs, thank you for your understanding.
All other terms and conditions as per Not On The High Street's.
Please see notonthehighstreet.com's terms & conditions.
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