FROM YOU TO ME

DELIVERY

Stock Items

UK orders received before 12pm (Monday to Friday, excluding UK Bank Holidays) are usually picked, packed, and dispatched the same day. Delivery typically takes 48 hours from the day of dispatch.

Overseas orders received before 12pm (Monday to Friday, excluding UK Bank Holidays) are also picked, packed, and dispatched the same day. Delivery times vary depending on destination.

Please note that during busy periods—such as Black Friday and Christmas—dispatch may take slightly longer. We recommend ordering early to avoid disappointment.

Made to Order

All Made to Order items (including personalised gifts) are handmade and take 3–4 working days to produce. Once completed, they are packed and dispatched. Delivery typically takes 48 hours from the day of dispatch.

Ordering Multiple Items

If you order a Made to Order item alongside a Stock item, they will be shipped separately, following the timescales outlined above.

SHIPPING

We ship all products using the most appropriate service at the time of dispatch. If tracking is available, a tracking code will be added to your order. Please note it can take up to 24 hours after dispatch for tracking information to become visible.

CHRISTMAS

To ensure delivery in time for Christmas, our last order dates are:

Made to Order gifts: Tuesday 16th December

Off the Shelf gifts: Sunday 21st December

While we cannot guarantee Christmas delivery for orders placed after these dates, we will be open until Friday 20th December, 16:00 to assist with queries or resolve any issues.

We will reopen on 2nd January after a well-earned break with family and friends.

RETURNS

We are happy to accept returns for all products except personalised or Made to Order items, provided they are returned in a resaleable condition.

Please note that we cannot accept returns of gift wrap, as it cannot be reused.

During the Christmas office closure (20/12–02/01), we strongly advise waiting until 2nd January to send any returns, as no one will be available to receive them and there is no safe place for deliveries to be left.

POSTAGE & PACKAGING

Our products rarely go missing, but if your order has not arrived within 5 working days of the expected delivery date, please check for a missed-delivery card or ask neighbours. If your order fails to arrive, or arrives with an issue, please contact us through your order and we will be happy to help.

CHARITABLE SUPPORT

We support two key charities each year and are therefore unable to fulfil additional requests for charitable donations.