About

We produce furniture, interior elements of old reclaimed wood and metal. All our products are hand made to order from reclaimed mature pinewood that carries simplicity, practicality and original aesthetics. The concept itself is tightly close to minimalism. We manufacture our products exclusively in Europe.

Reclaimed pine planks are hand-selected, planed, sanded and finished, with the patina of reclaimed wood. By their nature, unsealed salvaged wood planks may be somewhat uneven, and may cup or bow slightly over time, further enhancing their rustic one-of-a-kind character; cracks may be present.

Given furniture's handmade and hand-finished nature, variations in the wood or metal work are to be expected and celebrated. Each item is unique and no two are exactly alike.

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Delivery

Delivery times explained

Once you have placed your order with Cosywood, we’ll give you estimated dates for your item to be delivered. As all orders are handmade by our highly skilled manufacturers, delivery lead times are around 2-3 weeks, and begin from the day you receive your order confirmation.

Once your order is ready

Once your order is ready, we’ll contact you to tell you the estimated dates when your item will be delivered. Once Transport Company collects your item from our workshop; we will contact you to tell you delivery date at least 2-3 days before delivery. You will receive an email or text message saying delivery date and time slot (4 hours gap) the day before delivery.

How Transport Company delivers?

Scheduled run plan + text message with delivery times to customers mobile phone number

Every single delivery is signed for.

Delicate cargo door-to-door delivery.

Usually, there will be only one driver delivering the goods. Help of lifting goods will be required when delivery takes place. According to health & safety regulations handling weight for one person is strictly limited.

If you not at home on the day of delivery, there is still few options left:

To agree with somebody else to be at their home to receive goods.

Change delivery address and contact person.

Goods can be left at a local self-storage or safe place in the customer’s property.

Left with neighbor.

If you unable to assist driver

We use third party Transport Company to ship out our products to customers. Therefore, transport companies ship all our products, using their own standard shipping method. If you need additional person, then you will have to find or hire someone to assist at the day of the delivery.

If you’ve missed your delivery:

Usually, there is only one delivery attempt. However, if you still missed your delivery, Transport Company will deliver item for the second time following week (additional charges will apply).

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

12 Lucorn Close, London, SE12 0SX, GB

Terms and Conditions

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