Boxtails

In order to buy products on Boxtails Ltd website or use our web site, you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.

Boxtails Ltd reserves the right to change these Terms and Conditions by updating this page.

1. Sales and Delivery

1.1 Delivery – Our standard delivery charge for orders under £40 is £3.95 and is delivered First Class via Royal Mail. Orders over £40.00 are currently eligible for Free Shipping. If you order before 5pm Monday to Friday we will dispatch the next day. Please allow up to 3 working days for delivery unless otherwise stated.

1.2 Availability – If we have a limited availability product it may sell out in between you placing the order and dispatch. In that situation, you are entitled to be refunded in full for your order, or we may offer a more expensive substitute for the product at no additional cost to you. If a substitution is required, you will be contacted first and given opportunities to choose the replacement or get a refund.

1.3 Customer satisfaction – If you are dissatisfied with our performance in any way, please contact our customer services department.

At Boxtails, we aim to deal with all enquiries fairly, confidentially and quickly. We will always do our utmost to acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

1.4. Legal entity – Boxtails is responsible for arranging the shipping and all customer services queries and will be your first point of contact for any questions you might have about your order.

1.5 Limited Availability Items with Restricted Order Sizes – where we have exclusives or special releases, we may restrict the number of items that any individual can purchase in order to ensure that the product can be tried by as many people as possible. Where this is the case, the permitted order quantity will be displayed clearly on the item page at the time of buying.

We may not be able to restrict the volume of items which you can place into your basket and process through to checkout, however, we reserve the right to analyse the purchases after special releases, and if you exceed the stated allowance we will refund you the difference but only ship the permitted quantities of items.

2. Prices and payment

2.1 All prices are quoted in pounds sterling and may be per sachet, per bottle or per box, as marked. The prices include applicable VAT at the prevailing rate unless otherwise specified. All delivery charges are additional.

2.2 We accept payment by all major credit cards.

2.3 Description and price of the goods – we make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

2.4 Errors in processing payment – If the payment is processed, but there is an error which results in Boxtails not receiving payment from the customer, Boxtails reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.

3. Age restriction

3.1 We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.

3.2 If you are buying a box of cocktails as a gift – the recipient must also be over 18 years old.

3.3 We will verify your age upon check out through a credit card verification

3.4 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the products.

3.5 Our Boxtails letterbox packages are placed through the letterbox where ever possible. No signature is required, as these will be put through your letterbox assuming they fit. If minors are present at the delivery location, we recommend you select an alternative address.

3.6 Once the products have been delivered, according to your original delivery instructions, it becomes your responsibility.

4. Security

4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

4.2 It is your responsibility to protect your password from being disclosed to any third party.

5. Cancellations

5.1 You may cancel your order for any reason whatsoever at any time up to the date we ship the products. This applies for all orders except for subscriptions which have their own cancellation policy in section 1.6.

5.2 In order to cancel your order you must contact our customer services department immediate