How it works

We’re a marketplace

When you shop with notonthehighstreet, you’re shopping from the UK’s best small creative businesses (we call them our Partners). That means everything on our site is sold and sent directly by them.

We do things differently

All our products are handpicked by us. And because we’re really rather picky, you’ll find only the most unique, inspiring and surprising of products on our site.

We make shopping easy

You can order from as many Partners as you like — you’ll only have to pay once through our simple checkout. Just remember that if your items come from different Partners, delivery costs and timings might vary, and your items may arrive separately (who doesn’t love multiple surprises in the post?).

We’re here to help

Have a question about a product, or want to know if it can be made specifically to your requirements? You can get in touch with our Partners directly by clicking ‘ask seller a question’ on any product page.

We’ll keep you posted

Every time you shop, you’ll receive an email to confirm that we’ve received your order and payment, and then another to confirm dispatch and delivery times, once our Partner accepts your order.

We’re all about safe and secure shopping

We accept all major credit and debit cards, including Switch, Visa, Delta, MasterCard and American Express, and our online payment processing system is endorsed with VeriSign certificates. So you can be sure your card details are always safe with us.

We’re all ears

We work with Feefo, the most trusted independent customer feedback forum, to give you the chance to rate your experience. Once your order’s been sent you’ll receive a short survey email from Feefo. Your feedback helps us and our PArtners improve what it’s like to shop with us.