The Delectable Delights Letterbox Gift

Please note that our letterbox gifts will be sent via Royal Mail 1st Class and therefore we are unable to guarantee an exact delivery date, all delivery dates listed are guidelines only. Royal Mail advises that 90% of all First Class post arrives the next day but can take up to 3 working days to arrive.

All our other goods require a signature upon delivery. If the recipient is not there to receive a parcel the carrier will deliver to an immediate neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days.

However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.

Fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date, as we cannot guarantee that these products will still be consumable if we are unable to complete first time delivery. All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume.

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

Fresh Food gifts can only be delivered on a Tuesday through to Saturday as we cannot guarantee to our satisfaction gifts will remain cold whilst in transit over a weekend. We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee that they will remain cold during the longer travel times.