Sleepy Nico Slings

Exchange

We will exchange Sleepy Nico products within 14 days of receipt, unused, unwashed and in its original packaging. We can not exchange products bought form another party. Please do contact us first before returning your item. It will also be your responsibility to cover the resending costs.

Refund

We will offer full refund for goods purchased from Sleepy Nico and returned within 14 days of receipt and acceptance of the order. Your purchase must be in the condition that it was sold. We cannot offer a refund or exchange on goods that have been used, soiled, have an odour, are damaged or appear to have been washed, cleaned or repaired. We cannot offer a refund, credit note or exchange until the goods have been received and verified by us.

You don’t need to give a reason why you wish to return the item but we would like to hear your opinion to find ways to improve our products.

Exception (Regulation 13): If you order something from us that has to be made specifically for you (such as a Custom Made carrier), unless it's faulty, it cannot be returned.

Cancellation

You’ve got the right to cancel your order within 14 days of purchase. You must give a written notice of cancellation.

Defective Items

If you discover that the item you purchased has defects you need to inform us within 14 days. You then may get a full refund, replacement or repair if possible.

You will need to send the defective item back to us and it will be Sleepy Nico’s responsibility to send the replacement item to you. We cannot be held responsible if care conditions are not followed correctly.