Penelopetom Additional Payment For Postage

You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.

Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.

Read more about our returns policy.