Trusted and established, British fashion jewellery designer, committed to 100% satisfaction and sustainability with our beautifully crafted unique designs.
Founded in the 1940's, Alexander Thurlow supply retail and trade customers, with beautiful fashion jewellery direct from our London warehouse.
Our necklace, earring, bracelet and brooch gift range is unique and trusted, with all designs conceived by us, at our London offices and manufactured in our overseas factories. We create beautiful jewellery that is styled from God's own creations, who's designs we feel are hard to beat!
All items are finished by hand, in stock and are usually dispatched within one working day. All are delivered presented on a gift card, in attractive outer package, or boxed where indicated.
Sustainability is very important to us, with all our packaging being plastic free and recyclable. We are also proud members of Ecologi for over two years, having funded the planting of almost 1000 trees.
There are styles for all occasions including Weddings, Valentine, Mothers Day, Christmas, Easter, Birthday and Anniversary, with gifts for a friend, bridesmaid, sister, cousin, mother, auntie, girlfriend, grandma, or just to treat that special person!
First class Customer service and satisfaction is key, we welcome any feedback as to how our service can be improved, or what new designs could be offered.
Many thanks for taking the time to read our story.
We are still finding that items shipped via Royal Mail are taking longer than expected to arrive due to the backlogs at Royal Mail left over from Christmas. We therefore recommend that if you are in hurry to receive your items, that you select Next Day Delivery at checkout.
We aim to dispatch orders either on the day of receipt or next working day at the latest.
Each item is delivered on a recycled paper gift card, packed in biodegradable poly bags. Orders are sent in 100% recyclable paper padded envelopes.
100% customer satisfaction is critical to our success, so please do leave any positive feedback. In the unlikely event you are in anyway unhappy with our services or products, please do contact us prior to leaving any negative feedback. We will always do our absolute best to resolve any issues at the earliest opportunity.
Thanks for your support.
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Alexander Thurlow & Co Ltd, Unit 4, 1-7 Ernest Avenue, West Norwood, London, SE27 0DQ, GB
1. What personal information we collect.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We do not pass on or sell your emails to any third party organisation.
2. What we do with the information we gather
We process personal information to enable us to buy, sell, promote and advertise our products and services; maintain our own accounts and records; support and manage our employees. For trade customers, we may also share information with our self-employed sales agents to enable them to sell and promote our products and services and maintain their own accounts and records in their sales territory. Communication may be by email, phone or post.
We are required to comply with all aspects of the General Data Protection Regulation (GDPR).
With regards to timelines, we will keep all sales related personal information for at least six years as directed by HMRC.
3. Your consent and rights
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific legitimate reason only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at mailing us at: Alexander Thurlow & Co Ltd , Unit 4 1-7 Ernest Avenue London SE27 0DQ.
Any person may request a copy of personal information pertaining to themselves, which shall be provided free of charge after reasonable proof of identity. Any personal information held on our systems will be deleted on request and after reasonable proof of identity. You can request a copy of the information we hold on you by email or writing to us as above or by calling on 020 8766 6466.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and we follow all PCI-DSS requirements.
5. Third party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. We use World Pay payment processing.
Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. The collected data is anonymous.
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Registered VAT No.: GB315087417