Beautiful Gift Hampers for Every Occasion.
Founded in 1984 by Gin & Geoff Hayward, inspired by the receipt of a disappointing hamper one Christmas, we have grown into one of the most highly trusted and respected companies in the luxury food and wine industry.
Today we remain a family run and managed business working alongside our 65 loyal and inspirational permanent members of staff. They make it possible to achieve our objective which is to source and supply high quality, beautifully presented luxury food hampers that are reliably delivered in a timely manner and supported by impeccable levels of customer service.
Based in the heart of the beautiful Dorset countryside we operate from over 200,000 square feet of modern warehousing and offices. We continue to grow to meet our customer needs, whilst trying to remain true to our original aim of delivering exceptional products and service at competitive prices in a professional but informal environment.
Orders received by 13.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK. Orders received by 13.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in mainland UK.
We do offer a Saturday delivery service subject to a surcharge. See delivery details. Orders received by 13.00 (GMT) on a Friday can be despatched the same day for Saturday delivery almost anywhere in mainland UK and subject to the delivery surcharge.
Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday deliveries) as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend.
We deliver to all of mainland UK and all delivery options are available. See delivery details for options.
We regret that we are unable to deliver to a BFPO address. Unfortunately, in our experience, gift hampers are not delivered effectively by the BFPO, nor do they arrive in the condition that we would hope for so we have made the decision to avoid any potential disappointment.
We regret that we are unable to deliver to PO boxes.
We are unable to deliver on Bank Holidays. We do offer a Saturday delivery service subject to a surcharge. See delivery details.
All our goods require a signature upon delivery. If the recipient is not there to receive a parcel the carrier will deliver to an immediate neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days.
However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).
Redirection of Goods
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Virginia Hayward Ltd, Boundary House, Littledown Business Park, Shaftesbury, Dorset, SP7 9BT, GB
If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:
1. Fresh food gifts (including cheese, meat or fish)
2. Personalised and branded goods
Unfortunately, some items are non-cancelable and non-refundable, therefore are unable to be returned:
1. Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
2. Perishable products (like food or flowers)
DAMAGED OR DEFECTIVE HAMPERS
If you or your recipient has received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:
1. You notify us within 48 hours of receipt via phone on 01747 851515 or via email to [email protected]
2. If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.
3. You will not be charged for the collection of your item nor for the delivery of a replacement hamper.
4. Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.
5. If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.
6. The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.
We are not responsible for late delivery of any hampers or gift due to:
1. Adverse weather conditions
2. Incomplete or incorrect delivery addresses
3. Any other causes beyond our reasonable control
All claims for missing or damaged hampers must be reported to us within 14 days of your expected delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.
CHEESE AND FRESH FOOD
Cheese gifts and fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date.
All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume.
We regret that for food safety fresh food cannot be despatched for Monday delivery.
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.
WINES & SPIRITS
Many of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.
PRODUCT SHELF LIFE
In respect of ambient hampers we guarantee a minimum shelf life of 28 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life.
Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.
HAMPER LISTINGS & SUBSTITUTIONS
We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.
All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.
All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.
VAT & DUTY
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.
Every gift order can be sent with a personal gift message of up to 300 characters including spaces (5 lines of 60 characters each). This gift message will be printed beneath the address label on the outer carton (i.e. hidden from public view).
Please see notonthehighstreet.com's terms & conditions.