Goddess Charms

LOST & FAULTY ITEMS

In the unlikely event that your item is lost on its way to you, is damaged or faulty, you will receive a replacement item or a full refund. Items that are damaged or faulty will need to be returned to us prior to refund.

Please note that orders sent via Royal Mail’s First Class post are subject to Royal Mail’s terms. Parcels are not considered lost/missing by Royal Mail under 15 days after the sending date. We are therefore unable to send or refund orders lost in transit until 15 days after the order was sent.

IMPORT AND EXPORT DUTIES

Goddess Charms will not be liable for any export or import duties, taxes etc arising as a result of the goods being sent to a destination outside The UK. Please note customs policies vary widely from country to country, please check with your local customs office for details.

RETURN and REFUND POLICY

We hope that you are delighted with your purchase, but if for any reason you’re not, we will gladly exchange your Charm or give you a full refund, (whichever you prefer).

For returns/exchanges please contact us for a returns form. When posting your charm back, ensure you obtain proof of postage to protect you against loss. We cannot be held liable for returned goods that do not reach us. Returns form is below this message, you can print it out and fill it in.

Your purchase must be in the original, unused condition and securely wrapped with all packaging and the booklet that it arrived with. If there is any sign that the Charm or packaging has been used then we reserve the right to refuse a refund.

We will refund the cost of the cosmic item/s to the credit or debit card used to place the order, within seven days of receipt. We will not refund the cost of delivery unless the cosmic item/s are lost on their way to you, damaged or faulty.

You have 14 days to return your purchase/s. After this time we have the right to refuse a refund.