Some of our luxurious skin care products

About Us

Willow is a brand with purpose. We believe that you do not have to sacrifice a natural or organic lifestyle to have luxurious and highly effective skincare.

Willow’s founder, Sue Stowell, has lived an organic lifestyle for the past 30 years. In 2007, whilst working as a professional interior designer, Sue was commissioned to design a luxury spa. Upon the completion she was asked to recommend a luxurious skincare brand that would fit with the natural ethos of the spa. After extensive research into the market, and gaining a comprehensive understanding of modern day skincare ingredients, Sue was unable to source effective, ethical and beautifully presented products.

With her eye for beautiful design, a strong belief that the world is healthier when its organic, and a passionate love of animals, Sue developed the concept of Willow.

Working with cosmetic chemists and aromatherapists Sue created a truly beautiful, organic skincare brand. The three key pillars of Willow’s purpose – effective, organic, and always against animal testing – are true of all of Willow’s products, and are a direct reflection of Sue’s life.

Sue’s children are all actively involved in the company.

The Willow Promise: 100% Natural, No Parabens, Sustainable, Effective, Bio-Organically Powered™, Not Testesd On Animals, Made In The UK

Willow brand logo

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Delivery

Standard UK Delivery - 3 to 5 days

Providing your items are in stock we will aim to deliver your order within 3-5 working days, please note during our sale and peak periods you should allow up to 7 days.

Saturdays, Sundays and all Bank Holidays are classed as non working days.

We may use 2 companies to deliver your goods: Royal Mail or Courier.

If possible please specify safe place to leave package at delivery address e.g with a neighbour or in porch.

Where possible we will endeavour to send all of your order together, however if any part of your order is out of stock we will notify you of the anticipated delivery date or offer a suitable alternative which matches the product type and/or price. Please be aware that you will only pay for one delivery charge.

All delivery dates are estimates and we cannot guarantee specific deadlines.

Willow reserves the right to discontinue any of its products without prior warning or notice.

Next Day Delivery - UK Mainland - orders must be placed by Midday

Providing your items are in stock we will aim to deliver your order the next working day.

Please note that Saturdays, Sundays and all Bank Holidays are classed as non working days.

We can only offer this service to orders being delivered within the UK. This services excludes the Scottish Highlands, Channel Islands, and Northern Ireland.

We may use 2 companies to deliver your goods: Royal Mail or Courier.

If possible please specify safe place to leave package at delivery address e.g with a neighbour or in porch.

Where possible we will endeavour to send all of your order together, however if any part of your order is out of stock we will notify you of the anticipated delivery date or offer a suitable alternative which matches the product type and/or price. Please be aware that you will only pay for one delivery charge.

All delivery dates are estimates and we cannot guarantee specific deadlines.

Willow reserves the right to discontinue any of its products without prior warning or notice.

Next Day By 1pm Delivery - UK Mainland - orders must be placed by 11am

Next Day Delivery by 1pm is possible if we receive your order before 11 noon (Monday-Thursday)

Please note that Saturdays, Sundays and all Bank Holidays are classed as non working days.

We can only offer this service to orders being delivered within the UK. This services excludes the Scottish Highlands, Channel Islands, and Northern Ireland.

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Pennington House, Lymington, Hampshire, SO41 8AA, GB

Terms and Conditions

REGISTERED ADDRESS:

Willow Beauty Products Limited registered address is Willow Beauty Products, Pennington House, Lymington, SO41 8AA. Company Registration Number: 05624859

PRICING & VAT:

All prices shown on the site are inclusive of UK VAT. The prices shown do not include delivery charge, this will be added when appropriate.

DESCRIPTIONS & IMAGES:

The descriptions and images shown on this site are given in good faith and are as accurate as possible. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.

RESELLING:

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Only authorised partners, designated by Willow Beauty Products Ltd, may sell our products.

RETURNS & REFUNDS

Returns and refunds shall be allowed if Willow Organic Beauty receives the products back within 14 days of shipping to the client.

The items must be returned in the same condition they were received in. Should items be returned damaged or in an unfit condition for resale then Willow Organic Beauty reserves the right to withold the refund amount.

All returns should include a note with an explaination of reason for the return, full name, address, telephone number, and order number of the original purchase. Customers will be required to pay for the return postage and it is recommended that they retain proof of postage

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.

OTHER RETURNS

If the products are faulty, damaged in transport or mis-described, please return the products to us as soon as possible.

All returns should include a note with an explaination of reason for the return, full name, address, telephone number, and order number of the original purchase. Customers will be required to pay for the return postage, but this will be refunded along with the order value for any faulty, damaged or mis-described products. Please retain proof of postage.

We will examine the returned products and notify you of your refund via e-mail. We will process the refund within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described product.

Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.

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Please see notonthehighstreet.com's terms & conditions.