Wild Fawn has always been an ethical and sustainable business. Making jewellery by hand, using recycled with as little impact on the environment as possible.
Wild Fawn Jewellery was born on the first day of 2015 when founder, Emma Barnes, decided to take a plunge into the world of building her own business - something she had always dreamed of. Wild Fawn was a project that grew gradually from her love of drawing, designing and working with her hands. She had studied silversmithing in her spare time and loved to make jewellery for herself and friends but most importantly, she saw that there was a lack of affordable, eco-conscious jewellery available. Her aim was to create timeless jewellery that can be enjoyed every day. With a background in Anthropology, Emma knows that it's incredibly important to learn about where and how her materials are sourced and how people and cultures can be negatively affected by mining silver and gold.
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Please see notonthehighstreet.com's returns policy.
Wild Fawn Jewellery, Biscuit Factory, Bourbon 201.2, 100 Drummond Rd, London, SE16 4DG, GB
Terms of service
Do you ship to Switzerland?
Unfortunately, we cannot ship to Switzerland due to the importation regulations around precious metals. We are very excited to announce that in the near future, Swiss customers will be redirected to a Wild Fawn website specifically that will have jewellery ready to send that will fly through customs! If there is a piece you would like now, message us and we can make you a custom order up.
Where is my order?
After you receive a shipping confirmation email please allow 5 working days for UK delivery addresses and 15 working days for non-UK delivery addresses.
Additionally please check your address is correct on your order or shipping confirmation email - if your address is correct please allow additional time for delivery. If your address is incorrect please message us including your name, order number and additional info. Please note: If the address is entered incorrectly at checkout and your order is returned to us you are responsible for additional shipping costs.
Please feel free to contact us for more information including your name and order number.
How fast are orders processed?
As a sustainable business, we make all jewellery items to order so we have minimal excess. By focusing on this type of sustainable manufacture, it means that we need a little extra time to make your order. Be sure to note the estimated shipping time at the top of our homepage.
Please note: Based on the volume and capacity, some orders may be processed earlier than the date shown on our website. Please get in touch if you would like your jewellery by a certain date and we will let you know if it’s possible.
Do you ship to my country?
We deliver Globally to all countries apart from Switzerland due to certain regulations. International shipping duty charges apply which are the responsibility of the customer.
Am I able to change my order once it has been placed?
As soon as you can, message us to change an order or update your shipping information. Please note that we are unable to cancel or update your order once it has shipped
Can I cancel my order?
You can cancel your order as long as it hasn't been shipped yet! please message us with your order number, this excludes custom orders.
If your order has already been shipped please await delivery and then return your item(s) to us in their original packaging for a refund (shipping excluded). Please note due to hygiene reasons earrings cannot be returned.
There is an item missing from my order.
Please contact us with your order details for more information. Please note some items may be posted separately. You will be contacted beforehand if that is the case.
I have received the wrong order.
Please email to inform us of the error, then return your incorrect item back to us in its original packaging using the return form. We will cover your postage costs.
I think my package may be lost.
If your package is showing as delivered and wasn’t, please email us. We are happy to look further into it for you! Once we have dispatched the goods, we will e-mail you. If you haven't received your order within the specified time of delivery requested please e-mail us.
Why hasn’t my package been shipped yet?
Your order items are made-to-order, please allow more time for us to make, wrap, pack and send your order J
Do you ship to my country and how much does it cost?
We deliver Globally to all countries apart from Switzerland and Russian Federation due to certain regulations. International shipping charges apply.
Can I return my international order?
Yes (this excludes earrings), you must get in touch with us first to let us know to expect your jewellery and return your item back to us in its original packaging using the return form on our (TBC) page.
Can I make an exchange/refund?
If for any reason you are unhappy with your item, please contact us immediately by email. (This must be done within 14 days of receiving your jewellery).
We will accept items that have not been worn or damaged in any way. Due to hygiene reasons, we cannot accept exchanges or returns for any earrings.
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Registered VAT No.: GB254381700