We're on a mission to introduce the world to better-tasting tea.
We would love to say BRUU started out of love and affinity for tea, but that was not the case. Our founder, was frustrated when the in-laws kept offering hot drinks to the family and instead of feeling left out, started to accept the occasional cup of tea. A new taste was forming but the tea bags being offered just wasn't cutting it.
During a day out in York, stumbling across a loose tea shop, a whole new world of flavour and experience was born. Walking away, a promise was made to introduce more people to teas like this.
This was in 2014, when most shops, supermarkets and eating establishments only offered black, peppermint and the occasional green tea bags. But, tea bags are filled with the lowest grade of tea available and restricted by the bag, just don't offer anywhere near the same taste.
So, BRUU was born and the rest, as they say, is history. With a focus on subscriptions, the business boomed, allowing fresh teas from around the world to be conveniently delivered
Your teas are shipped on the 1st of each month and usually arrive within 2-3 days and for our international members between 5-7 days. Delivery to the UK is FREE and outside of the UK, it's £4.99 per month.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
1 Chantry Wynd, 1 Chantry Wynd, RICHMOND, Yorkshire, DL10 4QE, GB
Terms, Conditions & Privacy
SECTION 1 - Using the website
To register and purchase goods from our website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
SECTION 2 - AVAILABILITY
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will let you know as quickly as possible and a full refund will be given.
SECTION 3 - NON-DOMESTIC USE
We have selected our products on the basis that they will be used for domestic use only. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
SECTION 4 - PRICING, DESCRIPTION & PRODUCT INFO
The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. All prices are shown in £s/
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was inputted onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.
Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.
In order to keep our website as accurate and as up-to-date as reasonably possible, it may be necessary from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any downtime or restricted access is kept to a minimum.
SECTION 5 - PLACING AN ORDER
The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.
SECTION 6 - PAYMENT
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.
SECTION 7 - SUBSCRIPTIONS
7.1 Buying a BRUU club or subscription - We sell subscription services to our customers whereby we send the desired product at the agreed time to the desired place. Every club or subscription is made clear at the time of purchase and through subsequent confirmation emails. Our club or subscription packages will auto-renew where stated at point of purchase. Gift subscriptions will not auto renew. You can ask to cancel the renewal up to 7 days before your subscription is due to be delivered. To Cancel a subscription renewal, please refer to section 9.
7.2 Your status By placing an order through our site, you confirm that: a) You’re legally capable of entering into binding contracts b) You’re at least 18 years old. You grant us a non-exclusive licence to use for any purpose any content you post on our website or otherwise communicated to us via any media.
7.3 How the contract is formed between you and us On the purchase of one of our club or subscription packages until cancellation at the end of the term or transferring of the subscription to another individual agreed with BRUU during the term.
7.4 Our status BRUU's obligations under this agreement are to issue the subscription to you under the agreement. We are responsible for you receiving the desired goods each month to an (at least) acceptable quality.
7.5 7.5 Pricing, Description & Product Information - BRUU clubs and subscriptions prices vary. Prices will be clearly displayed at point o
Please see notonthehighstreet.com's terms & conditions.