Aura Que | Storefront | notonthehighstreet.com
AURA QUE Products

OUR ETHOS

The AURA QUE range is made in direct collaboration with fair trade producer groups, breathing new life into traditional techniques and connecting our customers.

We design with integrity, creating beautifully handcrafted products to be treasured season after season. Central to our ethos is nurturing long-lasting relationships with our producers, and we are on a quest to develop our most ethical and eco-friendly supply chain possible.

We use the below principles to guide us along our way;

PEOPLE - Community is everything to us, from the people who make our products to the individuals who buy them.

INTEGRITY - ‘Namaste’ is a Nepalese greeting which means ‘An expression of appreciation and respect to one another’ - this is our mantra.

PRODUCT - We treasure the unique handmade qualities of our products, valuing the time and skill devoted to creating each piece.

IMPACT - Providing work and economic security for the people that make our products is our number one focus but we are also truly committed to evolving all areas of our business to reduce our impact on the planet.

CELEBRATION - ‘’Same, same but different’’ is one of our favourite responses from our Nepalese team… At AURA QUE, we love the quirks and characteristics between different cultures and the fact that we are all ‘same, same but different’.

We work with charity and fair trade producer groups in Nepal.Our artisan producers use their traditional methods and skills.Wherever possible, local materials are used to bring our products to life.

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Reviews

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    "Superb quality. Great fit. Really cute. Very functional. Have bought several more pairs for myself and others already and will buy more for friends and family. Best product of the year so far!"
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    "Really happy with this bag. I ordered teal and love the colour. Its exactly as it looks, seems good quality, seems durable. It's the perfect everyday bag. It has an inner zipped pocket which is good for small items. I'll probably purchase the smaller version as well."
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    "Love this bag! Looked smaller than expected when it arrived but it is so spacious inside and perfect for every day use. Had lots of compliments about it."
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    "lovely and cosy fingerless gloves - will come in very handy when the weather turns"
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Delivery

We aim to send out your order within 2 working days. If we have any queries with your delivery address we will get in touch, otherwise your order will be sent with Royal Mail 2nd Class Tracked or Royal Mail International Tracked. If your order does not arrive within a few days, please check the tracking link provided, in case of a missed delivery.

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Returns

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Returns Address

Unit 1, 2nd Floor, Rock House, 49-51 Cambridge Road, Hastings, East Sussex, TN34 1DT, GB

Terms and Conditions

We hope you’ll love your order. If for any reason you are not entirely happy, you may return the item/s providing they are unused, without signs of wear and returned in their original packaging. Items for exchange or refund must be returned to us within 28 days from the date on which you received your order.

If we have unfortunately supplied your original order incorrectly, please notify us immediately via NOTHS messaging with your order details and description of goods received. If you wish to return an item due to a manufacturing fault or quality defect by AURA QUE, please contact us via NOTHS messaging with a description and photograph of the issue; this is so we can identify how best to resolve the problem for you.

To return an item ordered online, please contact us via NOTHS messaging so that we can provide you with a returns code. Please note that customers are responsible for the cost of returns, which is a £3 deduction from your refund for our Royal Mail Tracked Returns service, or you are welcome to use an alternative postage method of your choice.

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