Every AURA QUE design is developed in direct collaboration with charity and fair trade producer groups in Nepal using traditional skills and local materials.
Every AURA QUE design is a collaboration between UK designer Laura Queening and the small producer groups she works with in Nepal and Vietnam. Designer Laura Queening is passionate about working directly with small producer groups and charities, thriving on the technical challenges throughout the creative process, whilst working face to face with interesting people from different cultures and feeding her wanderlust!
We really hope to create beautiful quality products and gifts that can be treasured and used season after season, whilst considering ethical and environmental principles as much as we can. The people we work with are important to AURA QUE, with our main aim to encourage empowerment of disadvantaged people in countries such as Nepal.
Our collaboration with the world renowned textile artist Kaffe Fassett has expanded our production network to Vietnam, working with a fair trade producer group in Hanoi. This collaboration has brought a vibrant colourful capsule collection.
We hope that you enjoy using our products as much as we enjoy designing and making them!
We aim to send out your order within 2 working days - if we have any queries with your delivery address we will get in touch, otherwise your order will be sent with Royal Mail 2nd Class post unless you have selected a tracked option. If you haven't received your order within 10 days, please check with your local delivery office which can be found via 'Services Near Me' on the Royal Mail website.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
c/o Fusion Fulfilment, 18-20 Turnpike Industrial Estate, Turnpike Road, Newbury, RG14 2LR, GB
We hope you’ll love your order. If for any reason you are not entirely happy, or you would like to exchange for a different size/colour (subject to availability), you may return the item/s providing they are unused, without signs of wear and returned in their original packaging. Items for exchange or refund must be returned to us within 14 days from the date you received your order.
If we have unfortunately supplied your original order incorrectly, please notify us immediately with your order details and description of goods received. If you wish to return an item due to a manufacturing fault or quality defect by AURA QUE, please notify us with a description and photograph of the issue; this is so we can identify how best to resolve the problem for you, as it may require a different return address to the below.
To return an item ordered online, here’s what to do:
Please contact us via NOTH messaging to notify us of your return so we can look out for it.
Make sure the item is unused, that the original tag is attached and that you’ve included your original order paperwork in your parcel, or marked it with your order reference beginning SO#.
Return your unused items to the address below. The cost of the return is the customer’s responsibility and we recommend using a trackable service (and keeping your receipt) as we unfortunately can’t be responsible for lost post. Please ensure you keep your proof of postage.
AURA QUE RETURNS
c/o Fusion Fulfilment
18-20 Turnpike Industrial Estate
Newbury, Berkshire RG14 2LR
Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: GB 118 7589 76