Chilled Indigo Lifestyle Store | Storefront | notonthehighstreet.com
Chilled INdigo

About Us

Slow + Mindful + Sustainable

THOUGHTFULLY MADE GOODS FOR SUSTAINABLE LIVING.

We are a small independent lifestyle store showcasing independent makers of original, sustainable goods for home and living with a simple aesthetic. We champion independents and hail the handcrafted. We embrace a mindful and meaningful approach to the goods we curate and to the partnerships we nurture with artisans and makers from around the UK, with a sprinkling of artisans from further afield.

Discover an edit of carefully curated handcrafted objects that put style and sustainability hand in hand.

If you’re a fan of artisan crafted products made in small batches, we hope you’ll love Chilled Indigo Lifestyle Store and enjoy perusing our collections.

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Join us in celebrating the unique. x

Speckled PlanterTassel CushionEspresso Cups

SUSTAINABLE LIVING

As our Sustainable Lifestyle Store continues to grow, - we strive to offer a more thoughtful and earth-conscious shopping experience, bringing together a community of talented makers and showcase an edit of consciously made goods for home and living

We believe that sustainable living can be achieved by changing the way we shop. Our philosophy is ‘to buy less, buy better, live thoughtfully’ – opting for products that are handcrafted from sustainably sourced materials instead of mass-produced impulse purchases. Small steps can make a big difference!

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Delivery

We strive to be environmentally friendly and are constantly reviewing where we can minimise any waste in our business. Where possible we try to reuse packaging and boxes that our makers use to send out their orders, and it would be super if our customers could also reuse the packaging they receive from us.

When sending orders we try to use as little packaging as possible, but fragile items will require robust biodegradable paper ‘bubble wrap’ to protect them during transit. To cut down on waste, we do not include paper invoices in our orders (unless specifically requested).

Orders will be dispatched using the Royal Mail Signed For service. We aim to dispatch your order within 48 hours. Your order should arrive 2-3 working days after dispatch and will require a signature upon delivery. Should a signature not be received, your parcel will be taken to your local dispatch depot and it will be your responsibility to arrange collection or redelivery (no cost) on a day to suit you - this will need to be done within 2 weeks or your order will be sent back to us. We can not be held responsible for delays should this happen and you will be charged for the 2nd dispatch.

The goods can only be delivered to the address provided by the customer. Costs which are incurred due to incorrect address information may be passed on to you, the customer. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may be caused by the delay.

Please note: Royal Mail & couriers are using contactless delivery at the moment which means that when your order is delivered, the driver will knock at the door and the box will be left on your doorstep for you to pick up. Your name and an image will be taken as proof of delivery, instead of you having to sign for the parcel.

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Spendmore Lane, Coppull, Chorley, PR7 4PX, GB

Terms and Conditions

We only sell products that are made by independent makers or small businesses in limited quantities and availabilities. Due to the hand crafted nature of the goods there is often slight quirks of difference in each piece. These quirks are what makes each piece special and we value the differences found in the process of making. If you have any queries about a piece you would like to purchase, please get in touch and we will answer to the best of our ability and contact the maker directly for confirmation if necessary.

We endeavour to photograph our products to give a true representation of the piece itself, however please take into account that our images may not be to scale. Please make sure you check the measurements listed, but please be aware that the majority of our products are handmade so there may be slight variations as each piece is unique. Also, colours may vary slightly to the ones you see on your own computer screen.

All of our products are priced in GBP (£).These prices are subject to change at any time and may be changed without prior notice.

Damaged items

The products are checked before sending and are packed with care to ensure that the items reach you in perfect condition.

In the unlikely event that you receive broken or damaged goods, please let us know within 2 days of receiving the parcel by emailing us Please include your order number, contact details and an image of the damaged item. We will then do our best to rectify the issue and issue a refund or exchange.

Please contact us before returning the item. If a replacement is not possible for any reason, we will be happy to refund you in full or offer an exchange.

We would advise that you use a registered delivery service as we cannot be held responsible for goods being lost in transit. The courier is your point of contact for lost or damaged items. Please keep the proof of postage as we will need this for our records in order to reimburse you the correct amount.

Should you receive an incorrect item in your order, please follow the above information, ensuring to contact us first and we will reimbursed the cost of returning to us (receipt of posting will be required).

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Please see notonthehighstreet.com's terms & conditions.