OLPRO

All OLPRO products are designed and manufactured to exacting standards at our multiple factories and are tested under the appropriate conditions and terms of use.

The warranty covers manufacturing faults on purchase of the product. These potential faults may be in the parts, the materials of the product or the workmanship. The warranty also covers the functionality of the product for its normal use. We are not responsible for any additional costs caused by a warranty issue. The OLPRO 365 Warranty covers you for 12 months from the day of purchase but most of the potential warranty issues apply to issues which will occur prior to first use.

The OLPRO 365 warranty does not cover the malfunction of any fabric or component that has resulted from improper or unreasonable use or lack of maintenance. We feel the need to reiterate that such occurrences in mesh doors (on bags) are not covered under the warranty, Just like certain items of clothing; mesh can develop pulls/snags and we cannot guarantee that this will not happen. Accidents such as damage due to excessive weather/ winds, improper re-packing of products or any natural degradation due to sunlight is not covered.

Before placing a warranty claim, please ensure you have read through the below information regarding a claim.

We work with our retail partners to maintain all warranty claims/repairs. It is essential that during this process, your sales contract (Which is between you and the retailer you purchased from) remains in effect during any claim. If you have purchased through a retailer, and have experienced what you believe to be a warranty issue - it's imperative that you contact the retailer direct and they will advise the correct course of action. Should your retailer require the product to be returned direct to ourselves for testing, they will return the product on your behalf. We are unable to deal direct with any contracts that don't refer directly to OLPRO as the seller.