Ollie & Co

Returns and Exchanges:

Please make contact with us directly first to return an item and we will advise our best returns address and discuss and issues you have and best way forward to resolve them. We would also need to provide you with the correct returns address.

- Obtain a 'proof of posting' receipt or 'Tracked' from the post office

- State your 'returns address' on your parcel

- Refunds or replacements will not be issued until we receive items back.

- When we have agreed a refund or exchange items must be returned within 7 working days

- Buyer is responsible for return postage costs, Loss & Damages

- Buyer is responsible for loss in value, if an item isn’t returned in original condition.

The following items cannot be returned or exchanged due of the nature of these items, unless they arrive damaged or defective...

- Sale items cannot be returned or exchanged.

- Grooming items (for health/hygiene reasons) including toothpowder, Items on sale. Please make sure you measure your dogs neck before purchasing a collar, our size guide is stated in each listing to help you choose correctly.

Conditions of return:

‘General Wear & Tear’ is not considered a product defect.

General wear and tear will occur to any items that are worn on a regular basis. Please be aware that if a pet scratches the product, fabric can become damaged over time. Similarly, rough play with another pet can also cause damage to the product which is considered general ‘wear and tear’.

It is the purchasers/owners responsibility to assess the suitability of using these products with their dogs. No collar is considered indestructible and if your dog pulls when being walked on a collar, this may not be suitable for your needs.

Exchanges will be limited to the price of the faulty goods delivered (Excluding the cost of return shipping to us)

Should you wish to cancel your order prior to dispatch, please contact us before dispatch. If your order has already been dispatched we are unable to cancel.

It is the purchaser/owners’ responsibility to check the item regularly and prior to each use to make sure it is still in full working order and safe for their pet. Discontinue use immediately if a defect, damage or issue is found with the product.

We recommend that collars are removed before swimming in sea water as salt can lighten fabrics and tarnish or remove plating on metal parts such as rose-gold and leather.