Crafteratti

We dispatch Monday to Friday (and may be flexible in school holidays!) usually within 1-2 business days

All of our KITS and larger goods are shipped via TRACKED 48 as standard

All ART PRINTS and smaller items are shipped via FIRST CLASS

International items are sent TRACKED and SIGNED where available. This usually takes 5-10 days depending on destination but is not guaranteed.

We offer express via TRACKED 24 which is a signed service. We can offer special delivery too.

Please note with ALL deliveries, we ship in good faith on time and rely on third party delivery companies to ensure that the parcels reach you in good time and tip top condition as per their displayed dates.

Over Christmas and Holidays when the office is closed, we set the standard delivery time to 10-14 days to allow for the closures and non dispatch days with our packers. We cannot be held responsible for late delivery due to third party delivery companies.

Personalised are normally dispatched within 2-5 days. Framed / Bespoke items are made to order and so can take extra time after the dates quoted depending on demand. It is normally 5-10 working days extra.

Should you require a secure delivery date we recommend one of the express options which are tracked and signed for. Please make sure someone will be there to take delivery or we reserve the right to charge for redelivery. All framing is sent via courier

A4 Art Prints are sent in a gift envelope which should fit through letter boxes. A3 and larger prints are sent wrapped and rolled.

Express items cannot be delivered to a PO Box, although we do ship to BFPO boxes.

Please be sure you quote a delivery address where someone can sign on kits and larger goods... if goods are returned to us due to non collection - we reserve the right to charge for redelivery of the item.

FRAMES

Frames are an additional 7 days on top of advertised delivery. We CANNOT offer framed goods on express unless pre agreed for an extra fee. We also do NOT ship framed items internationally.

If you have not received your goods within 7 days of the dispatch advice please let us know, so that we may process a claim and organise replacement if necessary.