privacy and data security

what we do with the stuff we know

At Notonthehighstreet Enterprises Limited (NOTHS), we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

notonthehighstreet's privacy commitment

The notonthehighstreet.com website is owned and operated by NOTHS. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact NOTHS at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

consent

Your use of the notonthehighstreet.com website, group gifting application and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

information about you

When a customer or partner (this is what we call our sellers) registers at notonthehighstreet.com we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive. We keep a record of any purchase you make from any of the partners’ stores at notonthehighstreet.com. This means both they and (in some instances) we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with any of the partners' stores on our website.

We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at notonthehighstreet.com. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us: https://www.notonthehighstreet.com/contact.

how we use your personal data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

1. Passing on your orders to your chosen notonthehighstreet.com partner(s) and the group gifting application provider so they can supply goods and services to you and for customer administration.
2. Planning and managing notonthehighstreet.com's business activities, including analysis of customers' shopping habits, product and style preferences.
3. Technical administration of our website.
4. Research.
5. Providing you with information about the services we offer.
6. Letting you know about offers and news from notonthehighstreet.com.
7. Letting you know about offers, news and products from partner stores on our site.
8. Occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly.
9. To verify details of your payment method or credit card account.
10. Passing on details of your order (but not payment details) and personal information where you have purchased a gift from a wedding list on notonthehighstreet.com to the users who created such wedding list.

During your registration process you are given the opportunity to select some of the ways in which we may use your details.

These are the circumstances in which we may share some of your data with others:

1. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
2. To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).
3. We occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission.
4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
5. To the users who created a wedding list on notonthehighstreet.com if you have purchased a gift from such wedding list.
6. To the group gifting application provider to the extent required in order to supply the group gifting service to you.
7. If a customer recommends you as part of our 'refer-a-friend' scheme, we shall notify them that you are already a shopper with NOTHS. We will not share any of your purchase or other details with that customer.

managing your orders

We may monitor and review communications between you and our partners on our Content Management System (CMS), solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.

cookies

A cookie is a small text file that a website can send to your computer's browser. It's like an internet user's identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can't read or interfere with other information saved on your hard drive. The notonthehighstreet.com website (in common with most other shopping websites) will not work without cookies.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it.

In addition to the cookies set by notonthehighstreet.com in order to ensure the site functions as it should, you may also find the following cookies:

COOKIE PROVIDER	WHAT THEIR COOKIES ARE USED FOR
Criteo; Struq	notonthehighstreet.com work with third party agencies Criteo and Struq to display banner advertising on other selected websites within their display networks. The cookies used by Criteo and Struq help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content for each individual. The information collected through these cookies is anonymous and does not identify specific individuals.
Google Adwords; MSN/Bing	Google Adwords and MSN/Bing use cookies to track our paid advertising activity on Google and MSN/Bing. We use the information collected by these cookies to help us determine where our ads will be most effective online. The information collected through these cookies is anonymous and does not identify specific individuals.
Google Analytics	Google Analytics use cookies to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience. The information collected through these cookies is anonymous and does not identify specific individuals.
Peerius	Peerius use cookies to track the activity of customers on the site in order to help us provide the most relevant product recommendations to you based on the products you have previously viewed or purchased and the categories in which you have previously expressed an interest.
ShareThis	Share This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.
Qubit	QuBit use cookies to track the behavioral activity of customers across the site in order to help us improve the customer experience and identify any problems customers may be having using areas of the site. We also use this information to refine all our marketing activity to ensure it is as relevant as possible for each individual customer.
YourAmigo	YourAmigo help us create additional pages on the site that are optimised to help customers more easily find them when searching within search engines. The cookies used by YourAmigo help us to identify those pages that need to be built and monitor how effective the new pages are. The information collected through these cookies is anonymous and does not identify specific individuals.

data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at notonthehighstreet.com, you're agreeing and authorising us to process data in this way.

how we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as SECPay) who need the information to perform a specific job are granted access to personally identifiable information.

how you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

further information

If you have questions about your personal data or our privacy policy, please contact us at https://www.notonthehighstreet.com/contact, phone us on 0845 259 1359 (or on 01 4319731 from within the Republic of Ireland), or email us at info@notonthehighstreet.com

To see all the information we have about you, and to correct any inaccuracies, please write to us at: notonthehighstreet.com, First Floor, Lion House, Red Lion Street, Richmond, Surrey, TW9 1RE.

how to unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly here.

changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the notonthehighstreet.com website.

our sellers' privacy policies

Our partners and the group gifting application provider are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.

However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner, the group gifting application provider or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any partner on notonthehighstreet.com, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.