9 customer reviews

• 
  Sun 05 Jan 2014

  I had ordered a birthday gift for a close family member on the 9 December in good time for their birthday gift on 19th December I was assured that my product would arrive not later than the 16th december When this did not happen I started to panic so I sent an e.mail asking why did not recieve any response at all! I waited till the 18th still no response I had to go and panic buy at the shops and literally had to buy a gift to which I was not happy to give as I had to panic buy as I sumply thaught I had sorted way back on the 9th december!!! I was so so annoyed at the lack of service communication and care It now obviously came apparent that notonthehighstreet stikl had my money so I sent an angry e.mail stating my unbelievable bad experience and that day I recieved an e.mail from the supplier stating sorry but this item is out of stock On THE 19TH DECEMBER! I called notonthehighstreet immediately to voice my disgust and was told that they were really sorry they would look into this immediately and get straight back to me within an hour it is now 5th january 2014 and they still have not simply bothered!!! I have deleted this company from my mailing list and would advise anyone out their to avoid using this company and they simply fail to deliver in all aspects of customer service and obviously dont care too

• 
  Wed 01 Jan 2014

  Sadly, it never arrived. It was a present for my daughter and clearly, we were disappointed that we couldn't give her the present. The seller offered a refund but the flask was out of stock so couldn't send another through.

• 
  Wed 18 Sep 2013

  The chalk board bit was not square and looked cheap. Not worth the money.

  Sophia Victoria Joy's response:

  Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase. We strive to provide items of the highest quality and we are sorry that you feel this has not been achieved on this occasion. We have taken your comments on board and are looking at ways to improve our offer. Please contact us via your order enquiry if you have any additional comments or if we can assist you further.

• 
  Wed 18 Sep 2013

  Love it!

• 
  Wed 26 Jun 2013

  Sooo...cute and unusual! Thank you. Speedy delivery and item was exactly what I wanted. Thanks again! ^_^

• 
  Sun 17 Feb 2013

  Is great - looks good but the handle is hot at first, then the drink cools down very quickly. Once you know that, you get over it & love it all over again!

• 
  Sat 12 Jan 2013

  Lovely gift for my father in law to use whilst on his allotment, he loves it. Useful and has a good vintage look to it.

• 
  Sat 05 Jan 2013

  Product wasn't the same with the picture. Delay deliver.

  Sophia Victoria Joy's response:

  Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase. We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.

• 
  Fri 14 Dec 2012

  Looks good, but would be better if it was a thermal flask.

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This product is dispatched to you by Sophia Victoria Joy.

MAINLAND UK	order now and receive this item on or before	price
Standard Delivery	Wednesday 4 March	£2.75$5.68€3.83$4.42

NON-MAINLAND UK	estimated delivery	price
Highlands & Islands of Scotland	2-5 days from dispatch	£2.75$5.68€3.83$4.42
Northern Ireland	2-5 days from dispatch	£2.75$5.68€3.83$4.42
Other UK Islands	2-5 days from dispatch	£4.95$10.22€6.90$7.97

INTERNATIONAL DELIVERY	estimated delivery	price
Western Europe	2-5 days from dispatch	£11.50$23.75€16.03$18.51
Rest of Europe	5-10 days from dispatch	£11.50$23.75€16.03$18.51
USA & Canada	5-10 days from dispatch	£18.50$38.21€25.80$29.79
Far East & Australasia	5-10 days from dispatch	£19.50$40.27€27.19$31.40
Rest of the world	5-14 days from dispatch	£19.50$40.27€27.19$31.40

You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.

Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.

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Should you choose to return or exchange your order you will need to deliver the item(s) to the UK, where this seller is based.