About

Gifts from the heart, made with love.

A family business based in the heart of Buckinghamshire countryside, Retreat Home offers a range of beautiful, unique gifts and home accessories.

The company was founded by MD Sam Green in 2006, following the birth of her son Louis. As a mum, Sam found that the daily commute and extensive travel she was used to as a buyer for big high street stores was incompatible with being the kind of mum she wanted to be, and she seized the opportunity to set up her own business, designing her own range of home accessories and gifts. 'I started with a budget of £2000 and an armful of designs,' she remembers.

From there, the company has gone from strength to strength, driven by Sam's passion for great design and excellent quality. New collections each season keep things beautifully fresh and make sure there is always something new on offer. Sam still designs the majority of products, which ensures Retreat Home's range stays unique and individual.

In addition to beautiful products, Retreat is very proud of their first class customer service. You, the customer, are at the very heart of everything Retreat does, from inspiring gifts, to fabulous home accessories, and superb customer care – gifts from the heart, made with love.

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Delivery

Our standard delivery cost is £4.75 within the UK. We dispatch items in stock within three working days of receiving your order. Expected delivery is within 7 working days, but is generally sooner. During busy periods we may take a little longer, but if your order is urgent then please let us know and we will try our best to meet any deadlines. All goods are sent by UK mail couriers, Monday to Friday only. A ll deliveries require a signature. Please give an address at which the parcel can be signed for. If required we can email any consignment tracking details to the customer so they can track their parcel on line. Non-mainland UK and remote area delivery times may vary by an additional 2-3 working days and may incur an additional delivery charge. This will be notified to you if applicable. Retreat cannot be held responsible for delays in the delivery caused by their distributors or any other third party. If the goods arrive and the customer believes the package has been either tampered with or there are obvious signs of damage, it is the customer’s responsibility to refuse to sign for the goods. We often deliver via courier services, therefore it is the customer's responsibility to give Retreat a delivery address where someone will be available to sign for the delivery; after 3 attempted deliveries the courier will return the goods to us, and you may be charged for a second delivery.

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Returns

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Returns Address

PO BOX 1558, High Wycombe, Bucks, HP12 9EQ, GB

Terms and Conditions

Accuracy of ContentRetreat-Home has taken every care in the preparation of the content on this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Retreat-Home disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Retreat-Home shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.Items Finished By HandSome of our items are hand-made or hand-finished and as such there will be slight variations from item to item.Spare buttons are available on request free of chargeCancellationsYou can cancel your order without any cost providing the goods have not been dispatched. If the goods have been dispatched then the Returns Procedure will apply.The Customer can cancel their order by emailing Retreat-Home.Warnings

All products are sold with the appropriate usage instructions; all instructions must be read carefully and retained for future reference. This includes care labels and candle warning labels.

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