42 customer reviews

• 
  06 Feb 2012

  When the frame arrived, the glass was unfortunately broken but the returns policy was simple and the replacement frame arrived quickly. Having the pay the return postage myself was the only thing that stopped the rating being excellent.

• 
  25 Jan 2012

  No comment supplied.

• 
  06 Jan 2012

  No comment supplied.

• 
  04 Jan 2012

  No comment supplied.

• 
  30 Dec 2011

  No comment supplied.

• 
  24 Dec 2011

  No comment supplied.

• 
  23 Dec 2011

  No comment supplied.

• 
  21 Dec 2011

  No comment supplied.

• 
  14 Dec 2011

  No comment supplied.

• 
  31 Oct 2011

  Arrived well packaged and exactly as described, lovely frame!

• 
  22 Oct 2011

  No comment supplied.

• 
  31 Aug 2011

  No comment supplied.

• 
  15 Jul 2011

  A little fragile, joints not well fixed leaving glass vunerable.

• 
  25 Jun 2011

  Not as picture

  notonthehighstreet.com's response:

  Hello Thank you for your feedback. We appreciate you taking the time to write to us. We are sorry to hear that you were not completely happy with your order. We have carefully selected the best photographs and written detailed descriptions to portray an accurate and true representation of our products. We thank you for your comments and will be looking into our product photographs and descriptions to see how we can improve them. If you have any further enquiries regarding this matter, please contact us via your order enquiry. Thank you for shopping with us and do let us know if you have any further comments. Best wishes Nkuku

• 
  25 Jun 2011

  No comment supplied.

• 
  24 May 2011

  No comment supplied.

• 
  06 May 2011

  No comment supplied.

• 
  05 May 2011

  No comment supplied.

• 
  30 Apr 2011

  I have always been more than happy with all other products bought from Not on the high street. However i bought the photo frame as a birthday present for my sister and one side of the frame was broken, the paint was chipping off the frame and to make the frame look vintage black paint had been used which did not meet original expextations or the specification provided. I was very dissapointed.

  notonthehighstreet.com's response:

  Hello Thank you for your feedback. We appreciate you taking the time to write to us. We are very sorry that your order did not reach you in its original high quality state. Whilst the seller always tries to ensure every package is well protected for delivery, parcels can very rarely become slightly damaged in transit. They are of course more than happy to send a replacement or refund you in full; please contact the seller through your order enquiry to advise how you would like to resolve this issue. Thank you for shopping with us and do let us know if you have any further comments. Best wishes notonthehighstreet.com

• 
  22 Apr 2011

  No comment supplied.

• 
  16 Apr 2011

  No comment supplied.

• 
  12 Apr 2011

  No comment supplied.

• 
  03 Apr 2011

  When I looked at the photo frame on the website it looked distressed, attractive. Distressed to me means an item that is weathered, a little worn. When the photo frame arrived the "distressing" is simply black lines painted on it. Not attractive at all, completely the opposite. This was a wedding present. We were so disappointed and said we wanted to send it back. I explained to Deborah Shank that to my mind it was faulty, it was nothing like the photo. They refunded my purchase price but didn't initially want to refund the postage. Eventually they agreed to refund the original postage (as a goodwill gesture) but not the postage I incurred sending it back. They told me I should have sent it back by Royal Mail. I work in the City of London, post offices are not thick on the ground. I also wanted to make sure it got back safely. I used the cheapest courier I could. I will not buy from notonthehighstreet again.

  notonthehighstreet.com's response:

  Hello Thank you for your feedback. We appreciate you taking the time to write to us. We are sorry to hear that you were not completely happy with your order. The seller has carefully selected the best photographs and written detailed descriptions to portray an accurate and true representation of their products. We thank you for your comments and the seller will be looking into their product photographs and descriptions to see how they can improve them. If you have any further enquiries regarding this matter, please contact us via your order enquiry. Thank you for shopping with us and do let us know if you have any further comments. Best wishes notonthehighstreet.com

• 
  07 Mar 2011

  No comment supplied.

• 
  23 Feb 2011

  No comment supplied.

• 
  16 Feb 2011

  The product is really lovely but arrived damaged.

• 
  30 Dec 2010

  Very bad service in that you take the full payment from the credit card whilst the delivery is up to 30 days. I am paying interest on money paid out with nothing to show for it and am not happy with this method. You should check that the card has the money and then take it when the goods are despatched like other companies. Also 30 days is too long - this was a Christmas present and I have a very sad recipient.

  notonthehighstreet.com's response:

  Hello Thank you for your feedback. We appreciate you taking the time to write to us. The seller is sorry that you did not receive your goods as quickly as you would hope. Due to the high demand, and the run up to Christmas, the seller has issued a 28-30 day estimated delivery for these products, and this is displayed on the product page. I understand that you were informed of a delay in dispatch, and were consulted if you would like to go ahead with the order or receive a refund. Unfortunately parcels have endured unavoidable delays due to the unusually bad weather we experienced during the Christmas period. The seller thanks you for your comments and they have been taken on board. If you have any further enquiries regarding this matter, please contact the seller via your order enquiry. Thank you for shopping with notonthehighstreet.com and please let us know if you have any more comments. Best wishes Alice Lockspeiser notonthehighstreet.com Customer Service

• 
  20 Dec 2010

  Beautiful and well made, this is a welcome addition to our wall decor.

• 
  17 Dec 2010

  No comment supplied.

• 
  16 Dec 2010

  very pretty

• 
  13 Dec 2010

  No comment supplied.

• 
  13 Dec 2010

  Lovely frame, high quality.

• 
  29 Nov 2010

  The products received were excellent - just what I'd been looking for and the service was super speedy (received next day!)

• 
  29 Nov 2010

  Just perfect.

• 
  30 Aug 2010

  Great product but I was not happy with the item being delivered to the wrong address especially as it was a wedding present. See comments above.

• 
  12 Aug 2010

  No comment supplied.

• 
  26 Jul 2010

  No comment supplied.

• 
  22 Jul 2010

  No comment supplied.

• 
  22 Jul 2010

  No comment supplied.

• 
  22 Jul 2010

  No comment supplied.

• 
  21 Jul 2010

  the frame was expensive and I doubt its quality is good.

  notonthehighstreet.com's response:

  Manyara Multi Photo Frame Dear Valerie, Thank you for your feedback. I am very sorry to hear that your order did not meet your expectations on this occasion. If you did wish to provide further feedback directly to the seller, you can contact them via your account by clicking on 'my orders' and then 'order enquiry'. Kat notonthehighstreet.com

• 
  01 Dec 2010

  This was a poor quality product with the ageing effect not produced vet well it looked like a child had drawn with black pencil on a White picture frame hence we returned the frame

  notonthehighstreet.com's response:

  Hello Thank you for your feedback. We appreciate you taking the time to write to us. I can see through your correspondence with the seller that they have issued you with a full refund. If you have any further queries, please contact the seller via your order enquiry. Thank you for shopping with notonthehighstreet.com and please let us know if you have any more comments. Best wishes Alice Lockspesier notonthehighstreet.com Customer Service

see all customer reviews hide some customer reviews
read about our product rating system

	ratings guide
trusted independent customer feedback forum	excellent	bad
	good	poor

This product is dispatched to you by Nkuku.

mainland UK	estimated delivery	price
Standard Delivery	5-7 days	£5.95$5.95€5.95$5.95

non-mainland UK	estimated delivery*	price
Highlands/Islands of Scotland	2-5 days	£14.95$14.95€14.95$14.95

international delivery	estimated delivery*	price
Not currently available for this region

*estimated delivery time from dispatch

You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.

Please note: personalised, bespoke and made-to-order goods, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.

Read more about our returns policy.