About

Welcome to Merci Maman, hand-engraved jewellery made with love in London.

We were founded in 2007 by Beatrice, a young French mother of four who wanted to provide an easy way to shop for a wide range of original and charming gifts for babies, girls and boys, mummies, daddies and grandparents.

We are now a team of twenty working to create the perfect gifts for you and your loved ones. Our bespoke jewellery collection is hand engraved with our French handwriting in our studio in London and all our charms are made from hallmarked sterling silver and high quality gold plate.

All gifts are unique and ideal for a special treat or special occasions such as births, christenings, weddings, Mother’s or Father’s Day. Gifts include men’s accessories and bracelets, women’s accessories, bracelets and necklaces and personalised children’s jewellery and other specialist gifts.

We have been working with customers in all over the world always putting customer satisfaction as a priority (see customer comments) and we have also received coverage in several respected fashion blogs and magazines including The Times, Hello Magazine, The Daily Mail, Glamour, Stella, ...

We deliver in the UK in less than 3 days and we offer the express delivery on all our jewellery products if you need to speed up the delivery.

If you have an important deadline or a special request please feel free to contact us by clicking on the 'ask the seller a question' button.

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Delivery

We usually dispatch your order in less than 2 working days after you placed it online.

It usually takes 2-3 working days to reach you in the UK and can be even quicker for orders delivered in London (Royal Mail 1st Class).

Deliveries abroad usually take a week or more depending on the destination (Royal Mail International - Normal Post).

If you have a special deadline please make sure to add a comment to your order and we will contact you if it cannot be done on time.

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Returns

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Returns Address

25 Heathman's Road, London, SW64TJ, GB

Terms and Conditions

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Since our products are usually made in only a few days, if you wish to cancel your order, you must contact us to make sure your order has not been prepared yet (which would be when you received a confirmation e-mail saying your order is being processed). If your order has already been prepared you will not be allowed to cancel it anymore. The Statutory right to cancel an order and receive a full refund under the Consumer Protection Regulations 2000 does NOT apply to personalised items.

Given the very nature of our products which are specially made with your choice of words, our items are non-returnable and non-refundable.

If you notice a flaw in the product you received, contact us using the contact facility on the site to discuss or organise an exchange.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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