22 customer reviews
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16 Apr 2012
Laura Long's response:
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase. Everything is made by hand and we strive to provide items of the highest quality. We are sorry that you feel this has not been achieved on this occasion. We have taken your comments on board and are looking at ways to improve our offering. Please contact us via your order enquiry if you have any additional comments or if we can assist you further. I would be very happy to offer you a refund.
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16 Apr 2012
No comment supplied.
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15 Apr 2012
No comment supplied.
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This product is dispatched to you by Laura Long.
| estimated delivery |
price | |
|---|---|---|
|
|
5-7 days | £2.75$4.60€3.57$4.58 |
| estimated delivery |
price | |
|---|---|---|
| Highlands/Islands of Scotland |
2-5 days
from dispatch |
£4.95$8.28€6.43$8.25 |
| N Ireland |
2-5 days
from dispatch |
£4.95$8.28€6.43$8.25 |
| estimated delivery |
price | |
|---|---|---|
| Western Europe |
2-5 days
from dispatch |
£9.95$16.64€12.93$16.58 |
| Rest of Europe |
5-10 days
from dispatch |
£9.95$16.64€12.93$16.58 |
| USA & Canada |
5-10 days
from dispatch |
£17.95$30.02€23.33$29.91 |
| Far East & Australasia |
5-10 days
from dispatch |
£17.95$30.02€23.33$29.91 |
| Rest of World |
5-14 days
from dispatch |
£17.95$30.02€23.33$29.91 |
You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please note: personalised, bespoke and made-to-order goods, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
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I was disapointed at how long it took to recieve my item, although personalised, once recieved I didnt understand what took so long. The quality of the item was fairly poor, I was also dissapointed with the colour (which I was unable to check prior to the order as there was only a picture of the pink bunny on the website, so I had to guess what the other colours may look like). The box that it came in was not stuck properly and had crinkles on the top. and it was tiny, I would not have paid the amount I paid for it, or perhaps not even purchased it if I was able to see the real dimensions, quality, colour, and time scale prior to my order and payment. I was originally impressed with the range of craft and enchanting gifts on the website, but if they are all of this quality, standard, and price! I will not be making any future purchases. Very dissapointing.