3 customer reviews

• 
  01 Dec 2011

  never received.meant i had to go out and buy something else for granddaughters birthday because i was let down by seller

  Laura Long's response:

  We are sorry that you did not receive your goods as quickly as you had hoped and understand the disappointment this has caused. We give an accurate estimated delivery time on the product page and provide an estimated dispatch date when accepting your order. Your order was dispatched within this timeframe but unfortunately parcels can become delayed within the postal system due to bad weather and other unforeseen circumstances. Please do not hesitate to contact us via your order enquiry if you have any further enquiries regarding this particular order. Best wishes

• 
  10 Jan 2011

  Very disappointed, Cinderellas clothes were completely different from the picture advertised. Her 'ball gown' was not made in the same quality, very puckered around waistband, was also expecting it to look like the picture advertised. I purchased the tooth fairy doll several months earlier, very pleased with this and it looks just like the picture. i was expecting the same again, hoping to collect all dolls for my daughter, but considering this one was more expensive than others and the price had recently gone up, I will not be doing so.

  notonthehighstreet.com's response:

  Hello Thank you for your feedback. We appreciate you taking the time to write to us. The seller always strives to produce all their items to the highest quality, and is sorry that you feel this has not been achieved on this occasion. They have carefully selected photographs and written their description to best portray an accurate vision and a true representation of how these will look in reality. All Dolls are completely handmade using a high quality of materials, with the dresses all hand sewn from vintage dresses and fabrics and this is reflected in the price. We always encourage customers to contact the seller directly regarding any problems surrounding their orders, as they will always do their up most to resolve all issues as best they can. The seller wishes to offer an exchange or a refund if you are not happy please contact the seller advising how you would like to proceed to resolve this problem. Thank you for shopping with notonthehighstreet.com and please let us know if you have any more comments. Best wishes Alice Lockspeiser notonthehighstreet.com Customer Service

• 
  04 Sep 2010

  A truly unique and beautiful little doll - perfect keepsake.

read about our product rating system

	ratings guide
trusted independent customer feedback forum	excellent	bad
	good	poor

This product is dispatched to you by Laura Long.

mainland UK	estimated delivery	price
Standard Delivery	5-7 days	£2.45$2.45€2.45$2.45

non-mainland UK	estimated delivery*	price
Highlands/Islands of Scotland	2-5 days	£4.95$4.95€4.95$4.95
N Ireland	2-5 days	£4.95$4.95€4.95$4.95

international delivery	estimated delivery*	price
Western Europe	2-5 days	£9.95$9.95€9.95$9.95
Rest of Europe	5-10 days	£9.95$9.95€9.95$9.95
USA & Canada	5-10 days	£17.95$17.95€17.95$17.95
Far East & Australasia	5-10 days	£17.95$17.95€17.95$17.95
Rest of World	5-14 days	£17.95$17.95€17.95$17.95

*estimated delivery time from dispatch

You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.

Please note: personalised, bespoke and made-to-order goods, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.

Read more about our returns policy.