About

PURE NATURAL SKINCARE. 100% ORGANIC.

FOR LTTLE ONES... AND THEIR MUMS. AND LOTS OF OTHERS TOO.

Multi-award-winning Little Herbs is made for expectant mums, new mums - and their little ones. Our sister, Great Elm Physick Garden, is for young women, grown women, and men.

Come with us to the English country garden, to Apple Island in Somerset, and feel its tranquil beauty, wonderfully beneficial plants, and gentle healing.

This is inspiration for and source of simple but effective skincare that feels and smells truly fabulous.

We love simplicity and purity because that gives our skincare the power to do the job it's supposed to do.

We test only on WILLING HUMAN BEINGS.

We are super-strict in avoiding unnecessary artificial additives.

We NEVER use mineral oils, lanolin, alcohol, colourants, phoney aromas, fillers or synthetics.

We test only on willing human beings. Never on animals.

We make all our own products here in Somerset by hand, in small batches. With love.

The Independent "10 Best" series winner. Green Parent Awards 2013 and 2012 - double winner.

FROME LIFE Editor's Best 2013. BATH LIFE Editor's Best -double winner.

Natural Product Awards 2011 - double winner

Bath Life: Health & Beauty Award - Best Company Winner 2009 - public vote .

MOST INNOVATIVE GREEN PRODUCT award winner 2008. Best organic product: two awards 2006.

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Delivery

Delivery Timescales: Once we have received your order, goods will be sent as promptly as possible to the delivery address you specify in your order.

We always do our best to despatch goods within 24 hours although sometimes this is not possible.

Express Next Day delivery requests must be in by 12 midday as last pick-up from our countryside Post Office is quite early. Other delivery companies cannot offer anything faster.

Express Next Day delivery is via Royal Mail first class. This does not, according to Royal Mail, guarantee next day delivery but the vast majority of parcels are delivered next day.

The method and address for delivery shall be as specified in your order. OUR USUAL DELIVERY FOR ORDERS IS EITHER BY 2ND CLASS ROYAL MAIL OR BY TRACKED COURIER WHICH CAN TAKE 3-5 BUSINESS DAYS. IF YOU NEED YOUR PURCHASE SOONER PLEASE OPT FOR EXPRESS SERVICE.

We cannot specify delivery times for overseas packages as these can take up to three weeks for some destinations.

You will be provided with sufficient details to enable you to exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business.

Risk of damage or loss of the goods shall pass to you on delivery. We cannot accept any liability for delay or damage caused by any third party.

Re-delivery of your parcel: If your goods are returned to Great Elm Physick Garden Ltd due to insufficient or inaccurate address details being supplied by yourself, then you will be liable to pay for the re-delivery costs.

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Returns

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Returns Address

Wallbridge Mills, The Retreat, Frome, Somerset, BA11 5JU, GB

Terms and Conditions

Your health

The information on this site is not diagnostic nor is it intended to indicate any treatments or cures. Always consult a herbal practitioner or your GP in order to obtain diagnoses and treatments.

Animal testing

No product or ingredient has been, to our knowledge, tested on animals. We always ask suppliers for similar guarantees.

Copyright

Material regarding Great Elm Physick Garden Ltd is protected by copyright which is owned by GEPG. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

Accuracy of Content

GEPG has taken every care in the preparation of the content regarding our products, in particular to ensure that prices quoted are correct and all products have been fairly described. All prices are displayed exclusive of VAT. The weights, dimensions and capacities given are approximate only. Packaging may vary. To the extent permitted by applicable law, GEPG disclaims all warranties, express or implied, as to the accuracy of the information regarding our products and GEPG shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of these materials.

International Orders: GEPG Ltd welcomes international customers to browse and shop on-line with certain limitations and restrictions.

GEPG Ltd does not collect any import taxes and or duties that governments might impose on products shipped to that country. Goods cannot be returned for a full refund due to your unwillingness to pay any import taxes or fees charged by your local government. You are advised to make any appropriate arrangements. Contact your local Customs & Excise officer, or visit their web-site.

Privacy

GEPG does not disclose buyers' information to third parties. We guarantee that we will not pass your details to any other company without your permission.

Cancellation Right

Under the European Union directive CCRs (Customer Contracts Regulations) (effective from June 13, 2014) the customer has the legal right to cancel an order within 14 working days. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered.

Returns policy

Customers will be required to pay for return postage where the choice to return the item is theirs (i.e. a cancellation of a cancelable item).

If a customer handles a product inappropriately or unreasonably while it is in their possession, a Partner can deduct the reasonable value of any damage caused by this from the refund amount. Handling is described as “inappropriate” and “unreasonable” if it is anything other than what is required to establish the nature, characteristics and function of the product. For a return, this also includes when the product is in transit back to the seller.

Refunds

Refunds must be processed no more than 14 days after the day the product is received by the GEPG Ltd or,

GEPG Ltd will refund full postage if the customer pays for express delivery on an order where the contract is not fulfilled. The CCRs (Customer Contracts Regulations) state the required refund is standard postage only.

Passing of Property

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Exclusions of Liability

Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of GEPG or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Law, Jurisdiction and Language

Any content contained herein regarding GEPG products and any contract brought into being as a result of usage are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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