About

Having more than 12 years of commercial graphic design experience behind her, Cherry Pete was founded in 2009 when Jayne's (our director of graphic design) son was born. She wanted to decorate his nursery with art that was fun, colorful and above all else, personal to her son and family. Jayne received so many lovely comments and requests that she decided to make her own work available to a wider audience.

Inspired by that first piece of design, Cherry Pete now specialises in a whole variety of personalised word art for children, adults, the family, as well as art for the rest of the home. All our products are designed and hand-finished in the UK using the highest quality materials. If you require something bespoke; whether it’s a one-off size or a design commissioned by you, we will be more than happy to help. Contact us through the ‘contact seller’ button with your requirements and we will be happy to provide a quote.

© All designs are exclusively copyrighted to Cherry Pete Ltd.

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Returns

Address

The Old Barn, Butlers Lands Farm, Mortimer, Berkshire, RG7 2AG, GB

Delivery

Any claims for damaged items must be submitted within 24 hours of the (tracked) goods being delivered and signed for, any claims after this time will not be considered. All products are dispatched by our chosen tracked and signed for method, if you would like your item dispatched by a method/courier of your choice we reserve the right to charge an additional fee to cover this. This process will also invalidate your right to claim for goods damaged in transit.

All products are sent tracked and will require a signature on delivery. We suggest that your delivery address is a location where someone will be able to sign for your item during normal business hours as we cannot be held liable for items returned to us due to you not being at home when the item is delivered.

The majority of items will be sent via DPD, if you requst that your item is 'left in a safe place' we cannot accept liability if your item is lost, stolen or damaged as you (the customer) have requested that the item be left unattended and unsigned for. We are equally not liable for late deliveries made by DPD if you (the customer) have requested that the item is delivered to an alternative address or delivered at a later date than the date the we have requested the item be delivered.

We cannot accept liability for late deliveries as a result of servere weather conditions, customers not being at the delivery address when delivery is made or any other circumstances that are beyond our control. Any claims for compensation will not be considered if any of the above apply.

We reserve the right to charge the customer for re-delivery of item/s where goods have been returned to us due to the customer not being available to receive the item, the minimum charge including administration fee will be £20.00 + vat.

We deliver to most countries within Europe with our standard delivery charge with exception to the following: Malta, Greece, Vatican City State, Sicily, Monaco, Canary Islands, Cyprus & Gibraltar where a £40.00 delivery surcharge will be payable in addition to our standard delivery costs.

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

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Terms and Conditions

Please be carefull to check all the details in your personalised product! Once you have signed-off your design proof it will go to production and we will not be able to make any further changes without an additional charge being made (the minimum fee will be £30 + vat). Once your product has been dispatched we are unable to make any changes.

Copyright - All text and designs of prints and products are under strict copyright © to Cherry Pete Ltd. Products and designs may not be modified or replicated in any way.

It is the sole responsibility of the customer to ensure that you have copyright approval for any text or images supplied to us.

Once you have been provided with a proof of your artwork your order cannot be cancelled and no refunds will given.

Canvas care - We recommend that you do not hang your stretched canvas above/next to a heat source, such as a wall mounted radiator or a free standing heater as the direct heat can cause the stretched canvas to warp over time. Canvas frames are made from pine and can be susceptible to changes in temperature and may expand/contract. We will not be held responsible for canvases that warp due to heat damage caused from being too close to a heater/radiator.

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