notonthehighstreet.com is unlike any other shopping website – because everything you see comes directly from the 1,600 creative small businesses we support. Here’s how to shop with us:

first, find what you’re looking for (or get inspiration!)

It’s super-easy to shop with us. Here are four ways to get inspired:

• Search box Enter a product type, name or catalogue code, find a wishlist by typing the person’s email address, or visit a seller’s homepage by entering their name (with no spaces please)
• Drop down menus Shop by department, just like in a real store. Sub-categories make it easy to find exactly what you’re after
• Inspiration We have themed collections and highlights in every department, showing you our favourite and fresh discoveries
• Can’t find what you’re after? Drop us an email at info@notonthehighstreet.com - it’s the highlight of our day when we find you just what you were looking for

Please note, some of these features aren't currently available on our mobile website. If you wish to find a wish list or seller's homepage, or browse all our themed collections, please use our full website.

select your purchases

Load up your shopping basket, buying from as many different sellers as you like. You’ll pay through one easy checkout and we’ll notify each seller of your order, before each then confirms your order with you.

gift wrapping

Many sellers send out your products beautifully wrapped at no extra cost. Some make a small charge – simply check their product pages.

pay for your purchases

We accept all major credit and debit cards, including Switch, Visa, Delta, Maestro, MasterCard and American Express. Your card won’t be charged until the seller accepts your order. Our online payment processing is completely secure and endorsed with VeriSign and McAfee certificates.

delivery charges

Each order is sent directly from the seller that designed, made or selected it so a cost per seller is incurred to ensure it reaches you quickly and safely. Charges and delivery times vary from seller to seller, but they’re always fair and reasonable.

Almost all standard orders are delivered within the UK for under £2.95 per seller, and many will be FREE (especially those over £30). This will be displayed on the product page. So you know what to expect, our sellers follow a clear guide to delivery charges and times. Click here to see it.

delivery times

Delivery is normally within seven working days and often much sooner. Sellers will advise delivery times on receipt of your order (or check the seller’s product page for a guide before you order). Custom-made items can take a little longer.

For those last-minute purchases, express delivery is offered on some products to mainland UK addresses but must be ordered before 4pm, and is excluded from all special offers and promotions.

There are occasions where factors outside of the seller’s control can delay a parcel, so we ask for your patience if this happens. Once your goods are on their way, each seller will get in touch again to let you know.

questions about an order?

Contact the seller directly by using the contact link on your order confirmation email or, if you have an account with us, by clicking through to Where’s my order?

Please note, this feature isn't currently available on our mobile website. If you wish to enquire about an order from a mobile device, please use the full website and follow the instructions above.

Please contact us at info@notonthehighstreet.com if you want to check general timings or costs of delivery.

returns and refunds

Our sellers will refund or exchange any standard item, for any reason, within 28 days of receipt. We’re sorry but made-to-order, perishable goods, earrings and personal items are non-refundable, unless faulty. Check the seller’s returns policy before ordering, as some custom-made items can’t be exchanged.

All returned items must be unused, in original packaging, and returned to the seller at the address on your correspondence. Please obtain proof of posting. See our returns page for guidance and check with the seller too.

Refunds can only be made by notonthehighstreet.com via our online payment processing system. Only the seller can organise this for you, so contact them directly. Please take a few moments to read our returns policy.

Like to know more? Email info@notonthehighstreet.com.

ask seller a question

Our sellers are usually the best people to answer your questions. Simply click ‘ask seller a question’ on the product page.

Please note, this feature isn't currently available on our mobile website. To enquire about a product from a mobile device, please use the full website and follow the instructions above.

Question for us? Email info@notonthehighstreet.com.

selling with us

Want to be part of this award-winning online marketplace? We’re always on the lookout for exciting new products and talent to join us at notonthehighstreet.com. Click here to find out more or email us at membership@notonthehighstreet.com.