The Kindness Co-op

Please note that a request for a return / exchange must be made within 14 days of receipt of goods.

The Kindness Co-op cannot accept the following returns:-

- Any item requested for return outside the 14 day timeframe

- Items that have been worn

- Items where the tags has been removed, unless the item is deemed faulty

- Items where the branded packaging has been damaged

- Swimwear where the hygiene strip has been removed

- Any product deemed by The Kindness Co-op to be non re-saleable

If you wish to exchange or refund a faulty item, please contact us.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.

All items returned to us are at your own risk and expense, so please use a recorded service.

A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return, which falls in line with the Distance Selling Regulations. Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding original shipping or return shipping costs.

Where a discount has been applied to you original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover these fees by contacting your local customs bureau directly.