1. Products excluded from return or exchange

1.1 Cut Fabric

Fabric purchased by the metre is non-returnable, unless deemed defective.

1.2 Made-to-Order products

Please note made-to-order products cannot be returned or exchanged unless faulty.

1.3 International Orders

We are unable to accept International returns or exchanges for fabrics and products unless faulty.

2. Product Use

“Use of products purchased are subject to UK legislation.”

All our Products are designed for domestic and private use.

Products supplied under this agreement shall conform to the relevant specification and be of satisfactory quality and fit for the purpose they are designed for.

2.1 Product description & imagery

Every effort is made to ensure that the Products we supply correspond as closely as possible to the product images displayed on notonthehighstreet.com, but there may be variations as natural materials and the printing processes used, have unique characteristics. No responsibility can be accepted for these variations.

Please note that we have tried to represent colours as accurately as possible, but computer screens vary, and website images should be used as a guide only.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reverse the right to discontinue any product or fabric print at any time.

2.2 Production Quality

All printed textiles have small irregularities in the printing. These irregularities are not considered defective, as they are inherent in the nature of the processes used. Products, which should be considered defective, include cushions with broken zips and large, obvious misprints.

Products may show differences in colour or texture that do not necessarily indicate defectiveness. Such differences are inherent in the printing and manufacturing of hand made products.

The foiled fabrics and cushions in the Oresome Collection have been screen printed in England by hand with a textile foil; therefore subtle variations and slight inconsistencies may occur. This is not considered a defect but adds character to the product. Some dulling (and wear) to the foil over time is to be expected with normal use.

2.3 Production Information

Unless stated otherwise, all Penelope Hope products are manufactured and/or printed in the UK. This is done to support British manufacturing/ craftsmanship and reduce our carbon footprint.

2.4 Fabric

On receipt of your Order please check the fabric for any obvious misprints or faults. Cut lengths of fabrics cannot be returned or exchanged, unless found to be faulty.

Please order enough fabric for your intended job, as it is not guaranteed additional fabric with corresponding batch numbers will be available once your Order has been dispatched.

The cotton fabric within the Penelope Hope Collections is suitable for domestic upholstery. It is 309gsm with a Martindale abrasion rating of 25,000 rubs. This classifies it as high general domestic use.

The fabric complies with BS 5852: Schedule 4, Part 1: 1979: Ignition source 0 (the cigarette test) of The Furniture and Furnishings (fire) (safety) Regulations 1988 (as amended) but in it’s current state fails to meet the requirements of Ignition source 1 (the match test) and therefore if used for upholstery must be used with a fire retardant interliner and combustion modified foam or can be back coated with a fire retardant finish. Please get in touch for a quote if you require this treatment.

Pattern repeats for each print/ design will be noted on the corresponding product page, allow a tolerance of 2-3cm/ 5% variation from stated measurements.

2.5 Cushions

On receipt of your Order please check the cushion cover/s for any faults.

All cushion cover/s are made by hand in England, so each one may vary ever so slightly in size, with a +/- 2cm tolerance from the size stated in the product description.

2.6 Cushion Inserts

Penelope Hope likes plump and full cushions and therefore uses a slightly larger cushion insert than the cushion cover to achieve that plump look. Take care, if and when, removing or re-inserting cushion inserts as any stress on the zip could cause damage.

We source our cushion inserts from several UK manufacturers. Our feather inserts are made out of cotton cambric covers and filled with 100% duck feather which have been processed and prepared to comply with Oeko-Tex 100 environmental standards. The filling materials meet the flammability requirements of BS5852 1988 for all domestic environments only.

International cushion orders - we unfortunately are unable to send cushions with inserts internationally so please select cushion cover only from the drop down list when ordering.