About

Welcome to Pitter Patter Products Ltd!

Our aim is to create unique and high quality wooden keepsakes and decorative items for both children and their loved ones to treasure for years to come.

Pitter Patter Products was founded in 2005 by Wife and Husband duo Jo and David, following the birth of their niece, Imogen. They were looking for an unusual ‘New Baby’ gift that was beautiful yet useful, of high quality that could be personalised (after all new parents go to great lengths to choose their child’s name) and that can become a keepsake. When their search proved fruitless, they designed a beautiful keepsake box and filled it with special gifts – and our Deluxe New Baby Hamper was born!

Jo and David run the family business from their Essex-based studio right here in the UK. They now have a small team of people working alongside them, to ensure that each order is as lovingly made as their Niece’s Hamper was years ago.

Allowing customers to personalise every item so that it isn’t just an ‘off- the -shelf’ gift and more of a treasured keepsake, is at the core of our inspiration at Pitter Patter Products.

Our range is deliberately designed using high quality and textured materials such as wood and canvas rather plastics, and our boxes, plaques and clocks all include wooden lettering for their personalisation, so that the name of your special little one becomes the central feature within the design of the finished product. We are so proud of our range of traditional wooden motifs (all designed in-house) that stand proud from the surface to add a two-dimensional aspect to each item.

We would love you to take a look at our full collection by selecting below – you can read comments left by existing customers too but please also feel free to get in touch with us with any questions you may have or special requests as we love to hear from our customers and we are always pleased to help!

Our Favourite Product:

'Our absolute favourite product this year is our Personalised Christmas Eve Box. We love the tradition of filling a box with special items in the run up to the ‘Big Day’ and for our own children include Reindeer food, festive colouring books, pyjamas, a hot chocolate making kit and of course something for Father Christmas himself, such as a Mince Pie! We love seeing their faces when they open it up to see what we’ve put inside! We love the wooden Christmas Tree motif on top and in particular the sparkly baubles, and our son and daughter both love the fact that they have their names on it – there’s no arguing either about whose box belongs to whom! What’s extra special is that the boxes are so robust and well made that they can be used year after year – we just change the contents!’

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Our Products

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Delivery

Items will usually be delivered within 7 days (or sooner wherever possible), however please allow up to 14 days.

Parcels are sent via Royal Mail or a courier service (depending on the size/weight of the item), therefore if you provide a mobile contact number when placing your order, if a courier service is used, they will send you an SMS text message on the morning of the delivery, notifying you of a 1hr window during which time delivery will be attempted. Should that day/time not be convenient, you may contact the courier company directly to re-arrange a mutually convenient delivery slot.

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Returns

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Returns Address

Unit 2C Beehive Lane Works, Beehive Lane, Chelmsford, Essex, CM29JY, GB

Terms and Conditions

Order Confirmation: Orders for personalised items (including any item whereby letters, letter finish or colour is unique to the order and which includes items such as our personalised clocks; door plaques; wall letters; keepsake boxes; wedding boxes) cannot be cancelled/amended once an order has been placed unless we have not yet begun to work on the order.

Customer Obligation: Upon receipt, please check your items carefully before signing for them and if your item(s) are sent as gifts, we ask you to also inform the recipient of their obligation.

Clocks: Due to the mechanical nature of these products, should you experience any problems with the mechanism, we will replace any faulty clock mechanism reported to us within 6 months of the purchase date.

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