Hurleyburley

We aim to dispatch orders on the same working day. Orders received after 3pm will be dispatched the following working day.

WHAT IS YOUR RETURNS POLICY?

We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. If a personalised item is unsuitable we will happily work with you to try and resolve the problem by modifying the item.

We cannot accept refunds or exchanges on earrings for hygiene reasons.

We offer a years guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather or waxed cotton. Please note the special care instructions issued with your purchase.

HOW DO I RETURN GOODS?

The dispatch note received with your order has a return address label for your use.

Please include the following information

1 Your order number

2 Ordering customer name, if different to your own

3 Email and telephone contact details

4 Details of the company your order was originally placed with

Please contact us to return the order using a free returns label that can be downloaded.

Please include a note of your order number and request.

Please make sure you obtain a proof of posting certificate for your own peace of mind.

We will always refund return postage costs where items are faulty.

Address for returns if are not able to Print free returns label:

Returns Department, Hurleyburley Ltd, Front Unit London House, 42 Upper Richmond Road West, London SW14 8DD