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Our story

Home by Merci Maman is a gifting company specialising in hand-embroidered gift that you will cherish forever.

Welcome to Home by Merci Maman - founded in 2007 by Beatrice, a young French mother of four who wanted to provide an easy way to shop for a wide range of original and charming embroidered gifts for babies, girls and boys, mummies, daddies and grandparents.

Our gorgeous towels, gym towel, moroccan foutas, comforters, muslins, and even keyrings can be hand-embroidered to make them extra special. Whether you want to record a message, a loved one's name, or meaningful dates, possibilities are endless. All gifts are unique and ideal for a special treat or special occasions such as births, Mother’s or Father’s Day, Christmas.

Gifts include men’s and women’s towels, child’s towelling products (hooded towels, comforters, and muslins) and many other embroidered gifts.

We have been working with customers from all over the world always putting customer satisfaction as a priority (see customer reviews).

Packed with loveEmbroidered with carePacked with love

Our Achievements

We are honoured to have received several local, national and international awards and to have been recognised in the media for our products, business and brand.

This year we won the Queen's Award for Enterprise: International Trade 2017, identifying Merci Maman's contribution to UK trade. To accept this prestigious award Béatrice and Arnaud travelled to Buckingham Palace to meet the Queen and had the chance to tell her a little more about the business. In October we celebrated the 10th anniversary of our brand with a party at The Résidence de France, London. Other awards include the Nectar Small Business Award 2015, Feefo Gold Trusted Merchant 2016 and Hammersmith and Fulham Brilliant Business Award for Customer Service 2016.

Our press features include The Times, The Daily Telegraph, The Sun, Grazia, Hello!, Good Housekeeping, Stylist, Glamour, Marie Claire, Vanity Fair and Harper's Bazaar.

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Reviews

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    "Made a lovely gift. Very well made and came in a nice gift box. Quick and easy delivery. Would re-order from this company."
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    "Beautiful, the new parents were thrilled."
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    "My 4th or 5th time buying this gift this year! Baby boom! Prompt delivery and great service as usual. Quality of towel is lovely too"
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    "Great idea, great price, delivered in super speedy time thank you!"
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Delivery

We usually dispatch your order in less than 3 working days after you placed it online.

It usually takes 2-5 working days to reach you in the UK and can be even quicker for orders delivered in London (Royal Mail 1st Class).

Deliveries abroad usually take a week or more depending on the destination (Royal Mail International).

If you have a special deadline please make sure to add a comment to your order and we will contact you if it cannot be done on time.

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Merci Maman Personalised Gifts, 25 Heathmans Road, London, London, SW6 4TJ, GB

Terms and Conditions

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Since our products are usually made in only a few days, if you wish to cancel your order, you must contact us to make sure your order has not been prepared yet (which would be when you received a confirmation e-mail saying your order is being processed). If your order has already been prepared you will not be allowed to cancel it anymore. The Statutory right to cancel an order and receive a full refund under the Consumer Protection Regulations 2000 does NOT apply to personalised items.

Given the very nature of our products which are specially made with your choice of words, our items are non-returnable and non-refundable.

If you notice a flaw in the product you received, contact us using the contact facility on the site to discuss or organise an exchange.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

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Please see notonthehighstreet.com's terms & conditions.