About

Welcome to Country Heart. Based in the beautiful Wye Valley our studio and workshop produces a range of personalised gifts and cards all with a heart somewhere to be found! Founded in 2000 by textile designer Sian Longstaff and graphic designer Philip Newbert all personalised pieces are hand cut and decorated using wood from sustainable sources and eco friendly paints. Each piece is therefore unique. We use local suppliers for as many support materials as possible.

Our collection of Wooden Hearts, Signs, Keepsakes and Cards and all can be personalised with your own words making your gift very special to its recipient. We also produce a collection of hand stitched and appliquéd embroidered pictures personalised for those milestone events in your life.

We are always happy to make up items in special colours or adapt designs to your needs so feel free to ask and we will always try to produce your perfect gift or card. Our aim is to produce something that makes that important someone in your life feel extra special and be a lasting keepsake to treasure.

Hearts are always a favourite and inscribed with a personalised message make a truly thoughtful gift guaranteed to delight.

Welcome to Country Heart. Based in the beautiful Wye Valley our studio and workshop produces a range of personalised gifts and cards all with a heart somewhere to be found! Founded in 2000 by textile designer Sian Longstaff and graphic designer Philip Newbert all personalised pieces are hand cut and decorated using wood from sustainable sources and eco friendly paints. Each piece is therefore unique. We use local suppliers for as many support materials as possible.

Our collection of Wooden Hearts, Signs, Keepsakes and Cards and all can be personalised with your own words making your gift very special to its recipient. We also produce a collection of hand stitched and appliquéd embroidered pictures personalised for those milestone events in your life.

We are always happy to make up items in special colours or adapt designs to your needs so feel free to ask and we will always try to produce your perfect gift or card. Our aim is to produce something that makes that important someone in your life feel extra special and be a lasting keepsake to treasure.

Hearts are always a favourite and inscribed with a personalised message make a truly thoughtful gift guaranteed to delight

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Delivery

Customers who require delivery for a certain date should phone to ensure it is possible, we are usually able to meet most dates. If a delivery date is not specified at the time of ordering we cannot guarantee delivery for that date. We cannot be held responsible for delays caused by the carrier. Parcels that are returned because no one was available to take it will be re-despatched as soon as they are returned to us. We cannot be held responsible for parcels that go missing in these circumstances, it is the customers responsibility to ensure that there is someone available to take deliveries.

Please note that all goods are despatched as soon as possible. Generally, please allow 2-5 days. Embroidered Personalised items take 7-10 days. Items needed for certain date must be specifically requested at the time of ordering.

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Returns

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Returns Address

Leyton House, Leys Hill, Walford, ROSS-ON-WYE, Herefordshire, HR9 5QU, GB

Terms and Conditions

Care is taken in the illustration and description of goods. Exact colour matches cannot be guaranteed and variations may occur in size and materials due to the hand made nature of the goods. We reserve the right to substitute materials/goods with similar where necessary, substitutions will always be as close as possible to the original and of equal or greater value.

Errors on personalised items. Errors on our part will be corrected free of charge and P&P will be refunded where applicable. Errors on the customer's part will incur a small fee of £5 per correction. Goods with errors must be returned.

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Please see notonthehighstreet.com's terms & conditions.