customer contact

Contact the seller

The quickest resolution to any issues or questions relating to an order or any products you’ve seen on the website is to contact the relevant seller directly.

where's my order?

If you have a question about your order, please click the 'where's my order' button above, and use the 'contact the seller' button found on each order.

If you have a question about any products on the site, please visit the relevant product page and click the 'ask the seller a question' button within the ‘product details’ section.

Contact us

If you need help with gift selection, payment issues or you have already attempted to contact the seller, please get in touch with us.

If you are a customer and would like to place an order by phone or contact a member of our in-house customer service team, please call us Monday-Friday 8am-8pm and 8.30am-5pm on Saturdays on 0203 318 5115 (or on 01 4319731 from within the Republic of Ireland) or alternatively use our Live Chat function.

You can also write to us at Customer Service,, NOTHS House, 63 Kew Road, Richmond, Surrey, TW9 2NQ.

  1. Please do not include any sensitive personal details or credit card information in your message. Your personal security is very important to us.

To ensure the seller’s response reaches your inbox please add [email protected] to your email address book.


For press contact enquiries, please click here

new partners

For information about joining as a partner, (that's what we call our sellers) please complete the online enquiry form: join us. Alternatively you can contact us directly at: [email protected].

If you are a partner selling on and you need to get in touch with us about production or have a query about the Content Management System then please go to the support area in the CMS.