customer contact

Our working hours are Monday-Friday 8am-8pm and 10am-5pm on Saturday.

If you have a question about any products on the site, please visit the relevant product page and click the 'ask the seller a question' button.

If you have a question about your order, please visit the 'my orders' section of your notonthehighstreet.com account, or click the 'where's my order' button below, and use the 'contact the seller' button found on each order.

where's my order?

If you need help with gift selection, payment issues or you have already attempted to contact the seller, please complete the form below.

  1. Please do not include any sensitive personal details or credit card information in your message. Your personal security is very important to us.

To ensure the seller’s response reaches your inbox please add donotreply@notonthehighstreet.com to your email address book.

If you are a customer and would like to place an order by phone or contact a member of our in-house customer service team, please call us on 0203 318 5115 (or on 01 4319731 from within the Republic of Ireland) between 8am and 8pm Monday to Friday. We are also available on our live Chat function between 10am to 5pm on Saturdays.

If you have a wedding list or are having difficulties buying from a wedding list and need assistance, please email: weddings@notonthehighstreet.com or phone us on 0203 318 5115 (or on 01 4319731 from within the Republic of Ireland).

press

For press contact enquiries, please click here.

partners

For information about joining notonthehighstreet.com as a partner, (that's what we call our sellers) please complete the online enquiry form: join us. Alternatively you can contact us directly at: membership@notonthehighstreet.com.

If you are a partner selling on notonthehighstreet.com and you need to get in touch with us about production or have a query about the Content Management System then please go to the support area in the CMS.

other

You can also write to us at notonthehighstreet.com, NOTHS House, 63 Kew Road, Richmond, Surrey, TW9 2NQ

We’ll be very happy to help.