About

Claire La Secrétaire is a vintage typewriter restoration and customisation studio, run by Annelise Atkinson with a little help from trusty assistants from time to time.

Inspired by the Royal Quiet Deluxe powder pink typewriter of the 1950s, she reconditions typewriters in gorgeous pastels, pinks and quirky patterns, and restores them to usable condition.

Designed to inspire you to write more, or as a wonderful wedding reception guest book idea, these typewriters have been sold around the world and have appeared in magazines such as Elle, V & OAK, and Homes and Gardens.

The range is colourful typewriters, bicycle bells, and also prints and cards of the typewriters at their best.

Having learnt the dying trade of typewriter repair, Claire La Secrétaire Studios has developed a name as one of the only typewriter specialists in the country and is proud to be keeping this knowledge alive.

Clair La Secrétaire studios is always keen to work on bespoke orders, so if you are looking for a personalised typewriter then do not hesistate to get in touch. We work with our customers every step of the way to make sure they are happy with the design and get exactly what they want.

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Delivery

All typewriters are sent via courier and will be dispatched within 5 days. All other items are dispatched first class post.

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Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Claire La Secretaire, 56 Cranbrook House, Nottingham, Nottinghamshire, NG1 3JH, GB

Terms and Conditions

Please note all typewriters are checked to be in working order when sent out and every care is taken to make sure they arrive in perfect working condition, however due to the precise nature of the product in some rare cases the mechanics may need simple adjustments on arrival, it is the buyers responsibility to read the manual provided, contact us for assistance and make any adjustments needed. We cannot be held responsible in the event that a typewriter has become damaged by a customer adjusting the typewriter without following our guidance.

If the typewriter has a mechanical problem when it arrives

In this situation, support can be given if needed via email through video and photographs between both parties until the problem is fixed, or the item can be sent back to be fixed if the buyer is unable to fix it with the support given. In this case the buyer must pay for the postage to return it and send it out again. Any repair will be free of charge.

Personalised Items Cannot be Returned Unless Faulty

In the event that the typewriter is returned because it is faulty, proof of the fault will be requested in the form of a video. If the item is found not to be faulty when we receive it the item will not be refunded.

All machines may need to be serviced from time to time, as is the nature of the product. It is the responsibility of the buyer to arrange servicing or repair for any issues that may come up after they have used the typewriter, we cannot be held responsible for mechanical faults that occur after a reasonable time after delivery, we will endeavour to give support in this situation though where possible.

We cannot accept responsibility to fix or accept returns for any typewriters that have become damaged due to improper use, or have been dropped or knocked by the customer however we will give support to help fix any problems.

International Customs

Orders that are shipped outside the EU may occasionally be subject to import taxes, customs duties and fees issued by the destination country.

Please note that the clearance of these fees are the sole responsibility of the buyer.

Also notice I can't be responsible for delays if a package is temporary held by Customs.

All international orders will be accompanied by the respective international Customs forms, with content description, value and my signature.

Refunds and Exchanges

Returning a typewriter that has been personalised is not possible unless damaged beyond repair. See 'What counts as damaged beyond repair' for more information on this.

Please consider thoroughly the purchase of your typewriter, evaluate the description and photos, and ask me all the questions you'd like before committing to the purchase.

What if: a typewriter was damaged on transit

Typewriters are very carefully packed to ensure maximum safety in transit. A refund for the typewriter only is due in the circumstance that the item has arrived damaged beyond repair. You will need to send the item back to me and I will refund you when the items is received. Please see what counts as damaged beyond repair to see what applies.

What counts as damaged beyond repair?

If there is a dent in the paited shell, the painted shell has snapped, cracked or an irreplacable metal component has snapped, cracked. In this case take pictures of this and the packaging and present it to UPS to claim within 24 hours.

I will not re-imburse for any time taken to package and return the item or compensation for lost earnings or anything else due to any issues with the typewriter. Please return the item in its original packaging, any extra packaging will not be reimbursed.

You will only receive a refund for the cost of the typewriter and not any shipping costs.

Claim here: https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1

What doesn't count as damaged?

If a mechanical part has become unhinged, dislodged, mis-aligned in transit this can be fixed simply without needing to send it back, email me and I will explain to you how to fix that particular problem.

If it is unable to be fixed easily, it will need to be returned to me to be fixed and sent out to you again.

In this instance a refund is not due.

It is your responsibility to package the typewriter up to be returned safely. If the typewriter is returned and damaged beyond repair in transit due to careless packaging a refund cannot be given. If it was packaged properly and I recieve it damaged beyond repair I will claim for damages and a refund will be given up to the insured value once the claim money has been issued. If you have any questions about packaging please ask.

What if: a typewriter has not yet been delivered

Contact me and I will ask UPS for a search request. A search request can only be processed if the estimated time has already been exceeded by two weeks. In case the typewriter is considered lost, I will make a total refund.

What if: a typewriter is significantly not as described

I try to give the best description possible and put much effort on the quality of my photos. But if you think I missed a significant flaw, please contact me with some proof and we will work it out. If the colour is slightly different to expected it could be down to monitor settings and a refund cannot be given. A swatch is available on request before orderding.

What if the paintwork has a chip or comes off?

The typewriter paintwork won't come off unless you scratch it or knock it with force. Paint is not immune to scratching or chipping in any circumstance, each typewriter is tested before sent out, and the paint used does not chip off simply due to use. These typewriters are designed to be used, but it is your responsibility to make sure the paintwork is not subjected to anything that might scrape or damage it. If you find paintwork has chipped, you can request that it is returned to be fixed, but this is down to my descretion and is on a case by case basis. You can also request touch-up paint.

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Please see notonthehighstreet.com's terms & conditions.