Stabo

We are a small team of designer/makers we check our orders on a daily basis and try to send all items out as quickly as possible. Express orders are processed on a daily basis. Other orders are processed on Monday, Wednesday or Friday but as everything is made here if we are out of stock it may take a few days more before it goes out. At peak times such as mid November to Christmas over 90% of orders go out within 24 hours of being placed (Friday and weekend orders go out on Monday).

If we have an issue with an order we will try to get in contact with you as soon as possible so please if you receive a message from Notonthehighstreet.com check and see what it says in case it's a query about your order.

Items go out with Royal Mail so if they do not turn up in a reasonable period of time please get in touch.

During the holiday period things may take slightly longer due to the large number of bank holidays also it may not be possible for us to check on orders on a daily basis. If something is very urgent please call customer services and ask them to call us and we can provide an update.

International orders are sent out by Royal Mail once we have taken them to the Post Office we have no control over how long they will take to arrive even though they go out by Air Mail. Royal Mail advise that items can take up to 4 weeks to arrive so we will not be able to refund a lost international order until this time period has elapsed. Many issues can arise with items going around the globe including customs hold ups and even European items can get horribly delayed.