terms & conditions

While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate and the colours may vary.

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

All 'This Is Pretty' products are sent out by 1st class Royal Mail to the UK only. This is not a guaranteed timed delivery and all delivery dates are estimated. Royal mail 1st class is a 1-2 day delivery service but may be longer at seasonally busy times and we cannot be held responsible for delayed deliveries.

We will not be held responsible for items that are left on the doorstep by your postman in any case. Please always give us a delivery address where there will be someone to accept delivery.

Personalised items cannot be returned or reimbursed unless faulty. If you wish to cancel a non personalised order please do so in writing to us through your account on notonthehighstreet.com.

It is the responsibility of the buyer to return the cancelled non personalised goods in a good condition and in enough suitable packaging. Return postage is the responsibility of the buyer and will not be refunded. When the product has been returned in a good condition a refund will be made of the original order which will include outward postage costs paid by the buyer.

Important: please also see notonthehighstreet.com's terms and conditions below.

Please see notonthehighstreet.com's terms & conditions.