terms & conditions

The Orchard complies with the notonthehighstreet.com Terms and Conditions policy

Description of Products We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the site are correct at the time when the relevant information was entered onto the system. Although we aim to keep our site as up to date as possible, the information, including Product Descriptions, appearing on this site at a particular time may not always reflect the position at the exact moment you place an order.

ColoursWe have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Made to Order/Special Order Furniture Items

Orders for bespoke items can be cancelled up to 7 days from the point of order for a full refund.

Orders which are cancelled 7 to 14 working days after point of order will be subject to a 75% refund, due to the item having already gone into production.

Due to the bespoke nature othese items, once the 14 working day cancellation period has elapsed it will not be possible to cancel the order, or return the furniture for a refund after delivery, due to the item being unsuitable/no longer required.