Delivery is made by DPD for our live plants between 8:30am-6pm on the day of your choice - Please note that day of choice is not available for international deliveries. If a mobile number is provided with the order, a one hour delivery window notification will be sent by SMS.
If there is no one to sign for the parcel, the courier will attempt to either leave it safe or with a neighbour. Please bear in mind it is not always possible to leave an attempted delivery card in blocks of flats and we do our best to inform customers as soon as possible about unsuccessful deliveries.
Seed boxes are delivered by Royal Mail on a 48h delivery service if free option is used. Althought the majority will arrive within 2 working days, this is not a guaranteed service. Please upgrade if you require a guaranteed service.
Please note that Royal Mail will not accept claims for missing 48h/24h signed for delivery items until 15 days after posting. We may, at our absolute discretion, replace items in advance of this date but are not obliged to.
International and UK islands delivery is available for most of our items; please note that additional charges may apply and there is no guaranteed delivery time as parcels can be delayed at customs. Product availability will vary depending on the season as we need to ensure the plants will survive the journey and arrive as beautifully as they left us.