You'll notice that although The English Shipmate is a new partner (March 2013), there are glowing reviews of the pride we take in our service to customers.
All postage is free, unless you choose to upgrade to our two paid-for services. All The English Shipmate's items are posted via First Class post. Items over £50 are sent via secure trackable, Next Day Service free of charge.
Please note that courier and postal services may be affected by strikes and inclement weather - it's hugely important to me that the items I make for you reach you in time, if there's any reason to suspect delays, I will contact you.
On some products we offer our Express 48 hour service. It's marvellous for those "I can't believe I've forgotten that!" moments.
We have a couple of December birthdays in our household - so if you wanted to check the time-frame, without resorting to our 48 Hour Express Service, please get in touch and we can advise on time frames for pre-Christmas anniversaries.
If you would like the extra security of a tracked, secure delivery; please select this as an option on the individual product page.
There are two secure, tracked options available - the TRACKED service and the 48 Hour EXPRESS Service.
1. The TRACKED service - your item will be sent via a secure, tracked, signed-for service within the normal delivery time frame - this service is FREE for orders over £50.
2. The 48 Hour Express Service - your item will be made and dispatched via a secure Next Day service within 48 hours,* £25.
Our 48 Hour Express Service details:
*The Express service we offer pops your order to the front of the workbench; so that it’s made and dispatched to you within 48 hours, Monday to Friday, if ordered before 12 noon.
The studio is closed over the weekend, so if you order this service on a Friday before noon, the item will made and sent on the following Monday.
With best wishes
Victoria Harwood at The English Shipmate